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Accounting for Your People in a Crisis Using Workplace by Facebook

Posted by Bill Cushard on Jun 2, 2017 1:24:11 PM

"An incident just happened by our office in North America. Are our people OK? Do we know where they are?"

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Topics: Workplace by Facebook, Crisis Management, Incident, Safety Officer

Working Out Loud Just Got Real: Integrating BlueJeans and Workplace by Facebook

Posted by Bill Cushard on May 17, 2017 4:14:51 PM

One major friction point in organizations is how to update people who missed meetings. Now that BlueJeans is Integrated with Workplace by Facebook, keeping people informed is as easy as broadcasting your BlueJeans meetings directly into Workplace.

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Topics: collaboration, Workplace by Facebook, Workplace, #WOL, BlueJeans, Working Out Loud

5 Workplace by Facebook Integrations You Need to Implement Now

Posted by Bill Cushard on May 15, 2017 3:53:28 PM

On April 18, 2017, at Facebook's F8 Conference, the Workplace team made several announcements that extend the functionality of Workplace to include much more useful functions to improve a company's ability to get more done, make faster decisions, and communicate better. Many of these announcements are long awaited improvements that will make many organizations very happy.

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Topics: Workplace by Facebook, Workplace, Integrations, Bots, Enterprise Bots

How to Live Stream Video AND Slides on Workplace by Facebook

Posted by Bill Cushard on Mar 22, 2017 12:51:52 PM

One of the best features of Workplace by Facebook is live streaming video. It is easy to "Go Live" from a smartphone and from a browser on your desktop. It is a great way to communicate updates to a team, do executive "Ask Me Anything" sessions, and interviews with employees while traveling to different offices. We use live streaming quite a bit for communicating at ServiceRocket. There are many ways to improve communications and bring people together using live streaming at work.

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Topics: Workplace by Facebook, Live Streaming, Live Video, Open Broadcasting Software

Anatomía de una exitosa implementación de Workplace by Facebook

Posted by Bill Cushard on Mar 20, 2017 7:26:00 AM

El cambio puede ser difícil, incluso cuando algo parece fácil de usar, especialmente cuando está relacionado con implementar nuevas tecnologías que prometen cambiar la forma en la que muchas empresas funcionan actualmente. Cuando nos referimos a realizar una exitosa implementación de Workplace by Facebook, tomamos en cuenta todas aquellas situaciones en que se pueden superar los inevitables obstáculos que surgen en cualquier implementación de Software. Después de todo, las personas hemos desarrollado hábitos de trabajo determinados y cualquier perturbación implicará cierta resistencia para ser modificados.

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Topics: Español, Software Adoption, Workplace by Facebook, Future of Work, Future Workplace

How to Implement Workplace by Facebook

Posted by Bill Cushard on Mar 17, 2017 8:50:41 AM

Worldwide spending on enterprise software was $314 billion in 2015 and expected to rise. This amount does not include the money and resources spent on professional services, migrations, integration work, training, and support. Organizations are spending big money on software. The problem is that nearly half of all software projects fail. Forrester Research has found that 49% of CRM projects fail, and according to CSO Insights, less than 40% have full scale end-user adoption. 

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Topics: Software Adoption, Workplace by Facebook, Workplace, Implementation, Gartner, Software

To Kill Or Not to Kill Email Is Not That Interesting

Posted by Bill Cushard on Mar 16, 2017 9:57:16 AM

As has been said by futurists and Silicon Valley hipsters, "Email is where good ideas go to die." But so far, email is still here (so are plenty of good ideas, by the way), and it seems to be as strong as ever. Arguments about whether email is good or bad or whether it should be eliminated or remain forever can been seen carried out in the press and on blogs with a simple Google search. And as the existential debate about email rages on, a rare clear voice emerged last fall at WebSummit 2016. Sean Ryan, VP of Workplace by Facebook strolled on past the debate by saying the argument is not that interesting. "Email is going to die anyway. Anyone with teenagers knows this. They don't use email."

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Topics: collaboration, Email, Workplace by Facebook, Workplace, Facebook, Sean Ryan

ServiceRocket’s Path to Knowledge

Posted by Peter John Marquez on Mar 10, 2017 11:00:00 AM

Before I could finish my sentence, someone interrupted, “We need to know how many people have read a page.”

I’d come to this Atlassian user group to ask users how they manage Confluence and JIRA system health. My goal was to promote use cases for ServiceRocket’s TrustedAdvisor product.

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Topics: eLearning, Add-ons, Atlassian, Confluence, knowledge management

Tracking Workplace Adoption Just Got Easier -- and More Visual

Posted by Peter John Marquez on Mar 2, 2017 6:01:00 AM

Smart companies connect, communicate and collaborate with Workplace by Facebook. The popular platform is changing how businesses get things done -- in the office and in the field.

Wherever your people work, mapping your organization just got easier with Org Chart for Workplace. Org Chart is an add-on by ServiceRocket that automatically draws a structured and dynamic real-time visualization of your workforce based on Workplace user information.

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Topics: Add-ons, Workplace by Facebook, Workplace

Solving the 4 Biggest Productivity Challenges for Confluence Users

Posted by Peter John Marquez on Feb 16, 2017 9:52:57 AM

Last year, IDC reported that the average knowledge worker spends about 1.6 hours per day, or roughly 20% of the workday, searching for information.* That is a huge drain on worker productivity.

Many organizations use Confluence to address this challenge. Yet no matter how well organized a Confluence instance is, as that instance grows, it can be hard to quickly find the right information.

Here are four of the biggest productivity challenges for Confluence users – and how Knowledge Pathways for Confluence from ServiceRocket can help you address them.

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Topics: eLearning, Add-ons, Atlassian, Confluence, knowledge management

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