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Solving the 4 Biggest Productivity Challenges for Confluence Users

Posted by Peter John Marquez on Feb 16, 2017 9:52:57 AM

Last year, IDC reported that the average knowledge worker spends about 1.6 hours per day, or roughly 20% of the workday, searching for information.* That is a huge drain on worker productivity.

Many organizations use Confluence to address this challenge. Yet no matter how well organized a Confluence instance is, as that instance grows, it can be hard to quickly find the right information.

Here are four of the biggest productivity challenges for Confluence users – and how Knowledge Pathways for Confluence from ServiceRocket can help you address them.

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Topics: eLearning, Add-ons, Atlassian, Confluence, knowledge management

The Best Way to Deliver and Track Content in Confluence

Posted by Peter John Marquez on Feb 8, 2017 2:08:43 PM

Knowledge Pathways for Confluence is available on the ServiceRocket and Atlassian marketplaces for evaluation and purchase. With this tool, content owners and admins can now confirm that users are receiving and reading content they need in Confluence. Users can easily understand what content they’ve been asked to review and the steps to completion.  

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Topics: eLearning, Add-ons, Atlassian, Confluence, knowledge management

5 business benefits of integrating Confluence and JIRA

Posted by Greg Warner on Jan 31, 2017 5:05:00 AM

Getting Confluence and JIRA talking to each other brings many benefits to business leaders, not just developers

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Topics: JIRA, Confluence, Integration, Integrating Confluence and JIRA, Developers

Connecting enterprise applications with JIRA Service Desk

Posted by Greg Warner on Jan 23, 2017 5:05:00 AM

Extend the features of your enterprise applications and improve workflow with JIRA Service Desk integration

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Topics: Atlassian, Salesforce, HipChat, Service Delivery, JIRA Service Desk, Slack

Do your employees feel proud to come to work like they do at Countdown New Zealand?

Posted by Bill Cushard on Jan 18, 2017 5:58:00 AM

Last fall at WebSummit 2016, Sean Ryan, VP of Workplace by Facebook gave a talk called, "The next generation workplace." In it, Ryan talks about the urgent need for companies to reinvent themselves so that companies are less siloed and more connected, less top down and more peer-to-peer, less hierarchical and more open. At the beginning of his talk, Ryan acknowledged the topic that always comes up when people talk about collaboration at work...whether email will survive. Ryan's point is that whether email will live or die is not a very interesting question. Email is going to die anyway, he asserts. Anyone who has teenagers understands this. They don't use email.

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Topics: collaboration, Employee Engagement, Workplace by Facebook, Future of Work, Scale employee engagement, Future Workplace

Why connecting Salesforce with Atlassian applications makes business sense

Posted by Greg Warner on Jan 17, 2017 5:41:00 AM

The widely popular CRM also plays well with Atlassian’s collaboration and work management tools

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Topics: Atlassian, collaboration, Salesforce, Services, DoubleDutch

Atlassian + Trello, Bringing Teams Together

Posted by Sarah E. Brown on Jan 13, 2017 10:09:38 AM

Atlassian recently announced it has acquired Trello, one of the fastest growing project management services available with over 19M users. In a blog announcing the acquisition, Atlassian co-founder Mike Cannon-Brookes said: “Trello will become an important part of the Atlassian portfolio, offering a fun new way for teams to organize the often messy range of information that feeds into great teamwork.”

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Topics: Atlassian, business teams, Future of Work

7 Ways to Improve Employee Engagement with Live Streaming at Work

Posted by Bill Cushard on Dec 19, 2016 1:52:19 PM

At a recent Workplace by Facebook User Group in Palo Alto, ServiceRocket founder and CEO, Rob Castaneda, shared his ideas for how to use live streaming at work to improve communication, increase employee engagement, and otherwise being a more effective leader. This is an important topic since communications is a critical skill in executive leadership and in organizational performance. But don't just take my word for it. An article in Harvard Business Review calls poor communications the "silent killer of big companies" and describes successful companies as those that adopt communication methods that enable executives to get closer to employees, put in place communications systems that promote dialog, rather than monologue, and engage employees to become more active participants in the communications process.

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Topics: Employee Engagement, Workplace by Facebook, Future of Work, Future Workplace, Live Streaming, Live Video, Communications

JIRA Service Desk: Agile and Cost Effective Disruption

Posted by Peter John Marquez on Dec 8, 2016 6:02:37 PM

Teams from all disciplines – Finance, HR, Facilities – are recognizing the power of JIRA Service Desk. Why is this software from Atlassian disrupting and expanding the service desk space?

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Topics: JIRA Service Desk

Roadmap and New Products from the ServiceRocket Add-ons Team

Posted by Peter John Marquez on Dec 5, 2016 3:59:30 PM

We’re excited about many things on our Add-ons roadmap so we decided to share a glimpse into what we're working on.

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Topics: Add-ons, Atlassian

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