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Five Atlassian Summit Talks Matt Doar Wants You to Attend

Posted by Kristine Xu on Aug 16, 2017 10:09:12 AM

Teams from around the world will be convening in San Jose, California from Sept. 12 – 14 to learn more about how to build stronger and more collaborative teams through training, breakout sessions and keynote speakers.

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Topics: Atlassian Summit

Announcing Connector for Salesforce and JIRA Service Desk (Cloud)

Posted by Bill Cushard on Aug 10, 2017 10:40:51 AM

Today we are delighted to launch a new product, Connector for Salesforce and JIRA Service Desk (Cloud). This connector focuses on bringing a seamless experience of Salesforce to JIRA Service Desk. Your customer service team has direct access to customer information, right from within JIRA Service Desk. It automatically finds the matching Contacts, Accounts and other vital information of your customers in Salesforce and directly represents them in your JIRA Service Desk request, without hassle. The connector enables your support team to act faster and more efficiently, reduces the friction between your sales team and support team.

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Topics: JIRA, Atlassian, JIRA Service Desk, Customer Service

Using Video to Improve Communications at Work

Posted by Kristine Xu on Aug 4, 2017 6:00:00 AM

Companies that communicate better, perform better. 

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Topics: Workplace by Facebook, Live Video, Communications, BlueJeans, Video

Shared Services Teams Need JIRA Service Desk to Make and Keep Promises

Posted by Kristine Xu on Jul 19, 2017 12:23:47 PM

Since the mid-1980s, organizations have been implementing shared services to improve service levels, reduce costs, and improve controls. According to Deloitte, 80% of Fortune 500 companies such as Ford, Intel, Whirlpool and Allergan use shared services in their operations. Although shared services is not a new concept, many organizations struggle with realizing its full potential. As the Deloitte Shared Services Handbook describes it, "It often seems that where ever you are in your shared services journey, you still have a way to go. But the journey is always easier if you have sorted out the fundamentals."

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Topics: JIRA, Atlassian, JIRA Service Desk, Shared Services, ITIL, Service Management, ITSM, Help Desk

Just Shipped! - The Scaffolding REST API

Posted by Azwandi Aris on Jun 28, 2017 10:39:01 AM

From basic and simple utilities to sophisticated power tools for Confluence, we are passionate about giving our users the tools they need to get their job done. 2000 businesses are already using Scaffolding, across multiple industries like banking, automotive, aerospace, higher education, telecommunication, biotechnology and entertainment. We are constantly amazed by the profound solutions our Scaffolding users come up with using Scaffolding's forms and templating capabilities. Thank you for your votes, ideas and feedback -- Scaffolding has just gotten better.

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Topics: Tools for Success, Add-ons, Atlassian, Apps

Community Management Thinking is Holding Back ESN Adoption

Posted by Bill Cushard on Jun 28, 2017 6:03:00 AM

Last week, I gave a short talk at an event we hosted at the Rockettoria in Sydney called, Improving Adoption of Collaborative Software with Narrow, High Value Use Cases, at which I argued that running any type of collaborative software with a community management mindset, might be the root cause of the low adoption of enterprise social networking (ESN) software. I cited numerous reports that describe the failures of organizations to to gain wide-spread adoption of social collaboration software. 

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Topics: collaboration, Workplace by Facebook, Bots, Enterprise Bots, Chat Bot, Enterprise Social Networking, ESN

Accounting for Your People in a Crisis Using Workplace by Facebook

Posted by Bill Cushard on Jun 2, 2017 1:24:11 PM

"An incident just happened by our office in North America. Are our people OK? Do we know where they are?"

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Topics: Workplace by Facebook, Crisis Management, Incident, Safety Officer

Working Out Loud Just Got Real: Integrating BlueJeans and Workplace by Facebook

Posted by Bill Cushard on May 17, 2017 4:14:51 PM

One major friction point in organizations is how to update people who missed meetings. Now that BlueJeans is Integrated with Workplace by Facebook, keeping people informed is as easy as broadcasting your BlueJeans meetings directly into Workplace.

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Topics: collaboration, Workplace by Facebook, Workplace, #WOL, BlueJeans, Working Out Loud

5 Workplace by Facebook Integrations You Need to Implement Now

Posted by Bill Cushard on May 15, 2017 3:53:28 PM

On April 18, 2017, at Facebook's F8 Conference, the Workplace team made several announcements that extend the functionality of Workplace to include much more useful functions to improve a company's ability to get more done, make faster decisions, and communicate better. Many of these announcements are long awaited improvements that will make many organizations very happy.

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Topics: Workplace by Facebook, Workplace, Integrations, Bots, Enterprise Bots

How to Live Stream Video AND Slides on Workplace by Facebook

Posted by Bill Cushard on Mar 22, 2017 12:51:52 PM

One of the best features of Workplace by Facebook is live streaming video. It is easy to "Go Live" from a smartphone and from a browser on your desktop. It is a great way to communicate updates to a team, do executive "Ask Me Anything" sessions, and interviews with employees while traveling to different offices. We use live streaming quite a bit for communicating at ServiceRocket. There are many ways to improve communications and bring people together using live streaming at work.

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Topics: Workplace by Facebook, Live Streaming, Live Video, Open Broadcasting Software

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