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Connecting enterprise applications with JIRA Service Desk

Posted by Greg Warner on Jan 23, 2017 5:05:00 AM

Extend the features of your enterprise applications and improve workflow with JIRA Service Desk integration

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Topics: Atlassian, Salesforce, HipChat, Service Delivery, JIRA Service Desk, Slack

Do your employees feel proud to come to work like they do at Countdown New Zealand?

Posted by Bill Cushard on Jan 18, 2017 5:58:00 AM

Last fall at WebSummit 2016, Sean Ryan, VP of Workplace by Facebook gave a talk called, "The next generation workplace." In it, Ryan talks about the urgent need for companies to reinvent themselves so that companies are less siloed and more connected, less top down and more peer-to-peer, less hierarchical and more open. At the beginning of his talk, Ryan acknowledged the topic that always comes up when people talk about collaboration at work...whether email will survive. Ryan's point is that whether email will live or die is not a very interesting question. Email is going to die anyway, he asserts. Anyone who has teenagers understands this. They don't use email.

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Topics: collaboration, Employee Engagement, Workplace by Facebook, Future of Work, Scale employee engagement, Future Workplace

Why connecting Salesforce with Atlassian applications makes business sense

Posted by Greg Warner on Jan 17, 2017 5:41:00 AM

The widely popular CRM also plays well with Atlassian’s collaboration and work management tools

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Topics: Atlassian, collaboration, Salesforce, Services, DoubleDutch

Atlassian + Trello, Bringing Teams Together

Posted by Sarah E. Brown on Jan 13, 2017 10:09:38 AM

Atlassian recently announced it has acquired Trello, one of the fastest growing project management services available with over 19M users. In a blog announcing the acquisition, Atlassian co-founder Mike Cannon-Brookes said: “Trello will become an important part of the Atlassian portfolio, offering a fun new way for teams to organize the often messy range of information that feeds into great teamwork.”

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Topics: Atlassian, business teams, Future of Work

7 Ways to Improve Employee Engagement with Live Streaming at Work

Posted by Bill Cushard on Dec 19, 2016 1:52:19 PM

At a recent Workplace by Facebook User Group in Palo Alto, ServiceRocket founder and CEO, Rob Castaneda, shared his ideas for how to use live streaming at work to improve communication, increase employee engagement, and otherwise being a more effective leader. This is an important topic since communications is a critical skill in executive leadership and in organizational performance. But don't just take my word for it. An article in Harvard Business Review calls poor communications the "silent killer of big companies" and describes successful companies as those that adopt communication methods that enable executives to get closer to employees, put in place communications systems that promote dialog, rather than monologue, and engage employees to become more active participants in the communications process.

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Topics: Employee Engagement, Workplace by Facebook, Future of Work, Future Workplace, Live Streaming, Live Video, Communications

JIRA Service Desk: Agile and Cost Effective Disruption

Posted by Peter John Marquez on Dec 8, 2016 6:02:37 PM

Teams from all disciplines – Finance, HR, Facilities – are recognizing the power of JIRA Service Desk. Why is this software from Atlassian disrupting and expanding the service desk space?

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Topics: JIRA Service Desk

Roadmap and New Products from the ServiceRocket Add-ons Team

Posted by Peter John Marquez on Dec 5, 2016 3:59:30 PM

We’re excited about many things on our Add-ons roadmap so we decided to share a glimpse into what we're working on.

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Topics: Add-ons, Atlassian

Communicate better: Only 14% of your employees understand your company strategy

Posted by Bill Cushard on Nov 17, 2016 12:49:31 PM

Communicating important messages and inspiring people into coordinated action is a major challenge for executives. Imagine the nightmare scenario in which most employees do not know the mission of the company and do not understand what they should be doing to help the company achieve its goals. There are not many issues that keep executives up at night more than that? 

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Topics: communication, communications platform, Workplace by Facebook, Future of Work, Future Workplace

How to avoid the business risk of depending on spreadsheets for project management

Posted by Greg Warner on Nov 10, 2016 6:04:00 AM

Spreadsheets are an instant productivity tool, but can get quickly out of control for even small projects

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Topics: Spreadsheets, JIRA Service Desk, Project Management, Excel

Announcing Price Increases on Select Atlassian Add-ons

Posted by Peter John Marquez on Nov 9, 2016 4:02:21 PM

As of January 1st, 2017 prices of select ServiceRocket Atlassian on-premises, non-cloud Add-on Products will be increased.

ServiceRocket is excited about how future versions of our existing on-premises add-ons and new product introductions in 2017 will serve the Atlassian community. We are committed to making Atlassian users more productive, capable and accomplished. This price increase reflects that commitment and supports the increasing cost of developing, maintaining and delivering best-of-breed products.

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Topics: Add-ons

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