Since the mid-1980s, organizations have been implementing shared services to improve service levels, reduce costs, and improve controls. According to Deloitte, 80% of Fortune 500 companies such as Ford, Intel, Whirlpool and Allergan use shared services in their operations. Although shared services is not a new concept, many organizations struggle with realizing its full potential. As the Deloitte Shared Services Handbook describes it, "It often seems that where ever you are in your shared services journey, you still have a way to go. But the journey is always easier if you have sorted out the fundamentals."
From basic and simple utilities to sophisticated power tools for Confluence, we are passionate about giving our users the tools they need to get their job done. 2000 businesses are already using Scaffolding, across multiple industries like banking, automotive, aerospace, higher education, telecommunication, biotechnology and entertainment. We are constantly amazed by the profound solutions our Scaffolding users come up with using Scaffolding's forms and templating capabilities. Thank you for your votes, ideas and feedback -- Scaffolding has just gotten better.
Before I could finish my sentence, someone interrupted, “We need to know how many people have read a page.”
I’d come to this Atlassian user group to ask users how they manage Confluence and JIRA system health. My goal was to promote use cases for ServiceRocket’s TrustedAdvisor product.
Last year, IDC reported that the average knowledge worker spends about 1.6 hours per day, or roughly 20% of the workday, searching for information.* That is a huge drain on worker productivity.
Many organizations use Confluence to address this challenge. Yet no matter how well organized a Confluence instance is, as that instance grows, it can be hard to quickly find the right information.
Here are four of the biggest productivity challenges for Confluence users – and how Knowledge Pathways for Confluence from ServiceRocket can help you address them.
Knowledge Pathways for Confluence is available on the ServiceRocket and Atlassian marketplaces for evaluation and purchase. With this tool, content owners and admins can now confirm that users are receiving and reading content they need in Confluence. Users can easily understand what content they’ve been asked to review and the steps to completion.
Extend the features of your enterprise applications and improve workflow with JIRA Service Desk integration
Atlassian recently announced it has acquired Trello, one of the fastest growing project management services available with over 19M users. In a blog announcing the acquisition, Atlassian co-founder Mike Cannon-Brookes said: “Trello will become an important part of the Atlassian portfolio, offering a fun new way for teams to organize the often messy range of information that feeds into great teamwork.”
We’re excited about many things on our Add-ons roadmap so we decided to share a glimpse into what we're working on.
Fall is tech conference season in Silicon Valley, and the biggest conference for ServiceRocket is the Atlassian Summit, which occurred the week of October 10 in San Jose, CA. We have participated in Summit since the very first one almost ten years ago. This year, as participation grew, we wanted to improve how we planned, organized, executed, and recapped our participation. We also wanted to maximizing participation in the conference, even with employees who could not attend in person. We used the Events feature in Workplace by Facebook to engage the team participating in the conference and employees around the world who could not attend.