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ServiceRocket’s Path to Knowledge

Posted by Peter John Marquez on Mar 10, 2017 11:00:00 AM

Before I could finish my sentence, someone interrupted, “We need to know how many people have read a page.”

I’d come to this Atlassian user group to ask users how they manage Confluence and JIRA system health. My goal was to promote use cases for ServiceRocket’s TrustedAdvisor product.

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Topics: eLearning, Add-ons, Atlassian, Confluence, knowledge management

Solving the 4 Biggest Productivity Challenges for Confluence Users

Posted by Peter John Marquez on Feb 16, 2017 9:52:57 AM

Last year, IDC reported that the average knowledge worker spends about 1.6 hours per day, or roughly 20% of the workday, searching for information.* That is a huge drain on worker productivity.

Many organizations use Confluence to address this challenge. Yet no matter how well organized a Confluence instance is, as that instance grows, it can be hard to quickly find the right information.

Here are four of the biggest productivity challenges for Confluence users – and how Knowledge Pathways for Confluence from ServiceRocket can help you address them.

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Topics: eLearning, Add-ons, Atlassian, Confluence, knowledge management

The Best Way to Deliver and Track Content in Confluence

Posted by Peter John Marquez on Feb 8, 2017 2:08:43 PM

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Knowledge Pathways for Confluence is available on the ServiceRocket and Atlassian marketplaces for evaluation and purchase. With this tool, content owners and admins can now confirm that users are receiving and reading content they need in Confluence. Users can easily understand what content they’ve been asked to review and the steps to completion.  

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Topics: eLearning, Add-ons, Atlassian, Confluence, knowledge management

Connecting enterprise applications with JIRA Service Desk

Posted by Greg Warner on Jan 23, 2017 5:05:00 AM

Extend the features of your enterprise applications and improve workflow with JIRA Service Desk integration

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Topics: Atlassian, Salesforce, HipChat, Service Delivery, JIRA Service Desk, Slack

Why connecting Salesforce with Atlassian applications makes business sense

Posted by Greg Warner on Jan 17, 2017 5:41:00 AM

The widely popular CRM also plays well with Atlassian’s collaboration and work management tools

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Topics: Atlassian, collaboration, Salesforce, Services, DoubleDutch

Atlassian + Trello, Bringing Teams Together

Posted by Sarah E. Brown on Jan 13, 2017 10:09:38 AM

Atlassian recently announced it has acquired Trello, one of the fastest growing project management services available with over 19M users. In a blog announcing the acquisition, Atlassian co-founder Mike Cannon-Brookes said: “Trello will become an important part of the Atlassian portfolio, offering a fun new way for teams to organize the often messy range of information that feeds into great teamwork.”

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Topics: Atlassian, business teams, Future of Work

Roadmap and New Products from the ServiceRocket Add-ons Team

Posted by Peter John Marquez on Dec 5, 2016 3:59:30 PM

We’re excited about many things on our Add-ons roadmap so we decided to share a glimpse into what we're working on.

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Topics: Add-ons, Atlassian

Using Workplace by Facebook to plan a technology conference

Posted by Bill Cushard on Oct 26, 2016 1:23:21 PM

Fall is tech conference season in Silicon Valley, and the biggest conference for ServiceRocket is the Atlassian Summit, which occurred the week of October 10 in San Jose, CA. We have participated in Summit since the very first one almost ten years ago. This year, as participation grew, we wanted to improve how we planned, organized, executed, and recapped our participation. We also wanted to maximizing participation in the conference, even with employees who could not attend in person. We used the Events feature in Workplace by Facebook to engage the team participating in the conference and employees around the world who could not attend. 

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Topics: Events, Atlassian, Silicon Valley, Atlassian Summit, Conferences, Workplace by Facebook, Workplace, Facebook

5 Reasons Business Leaders Must Look at Modern Work Management Software

Posted by Greg Warner on Sep 22, 2016 3:17:10 PM

Using the right applications to become more agile and innovative is everyone’s business.

Each year businesses invest IT budgets on a range of software tools and applications to manage specific tasks like customer relationships and financial accounting. But what about the process of managing work itself? It’s time to review how well work is managed and the options for modern tools that can deliver a positive outcome for any type of task.

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Topics: JIRA, Atlassian, Service Desk, Service Delivery, Work Management Tools, Work Management Software, Workflow, JIRA Service Desk

Employee Retention: Why Companies Desperately Need Internal Blogging

Posted by Sarah E. Brown on Jul 7, 2016 9:49:17 AM

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Topics: Atlassian, Confluence, Employee Engagement, Harvard Business Review, Internal Blogging, Transparency

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