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Meet The Technology Bootcampers In Kuala Lumpur, Plus Hear From Their Leader And Former Bootcampers

Posted by Sarah E. Brown on Mar 24, 2016 3:30:00 PM

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BootcampCouch.jpegbootcampers.pngNow in its third cohort, ServiceRocket’s technology bootcamp in Kuala Lumpur is a pioneering program preparing the next generation of computer science graduates by helping them develop the skills they need to work with the hottest technologies in Silicon Valley. ServiceRocket started the Tech Bootcamp in an effort to close the gap between computer science formal education and the skills graduates need to be successful in today’s high-tech world. Bootcamp curriculum now covers Support Skills, Troubleshooting Skills, Collaborative Intelligence, Linux Skills, Puppet Fundamentals, Confluence Fundamentals and JIRA Fundamentals, to name of few.

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When we meet with prospective Bootcamp members, the most frequently asked questions are things like:

“What will it be like?”

“How will Bootcamp benefit my career in tech?”

“Will Bootcamp make it easier for me to find a full-time job after the program?”

In this post, you’ll get the chance to meet our current bootcamp cohort in KL and learn what it’s really like to be a member of this exciting program. You’ll also hear from the bootcamp leaders and from past bootcamp graduates who went on to continue their careers at ServiceRocket.


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Ezra Rezky

Where are you studying and what is your focus? 

I'm studying Software Engineering at Taylor's’ University. 

What brought you to ServiceRocket Bootcamp? 

At first I was applying for a job internship at the career fair. When I received a call from ServiceRocket explaining this program was more of a Bootcamp to get training and then get a taste of how it feels to work in a team, I thought I wasn’t sure, because I wanted to work. But then I was offered a group interview and I found out about the possibilities. As undergraduates and those who take software engineering, we think once we finish our courses, we’ll make new software. We have one mindset that what we’re going to do is simply programming. I was exposed to support engineering through the Bootcamp and it excites me that there are things you can do with developing in new areas. The Bootcamp program doesn’t make you stay in a small group; it exposes you to customers and to helping people.

"The Bootcamp program doesn’t make you stay in a small group - it exposes you to customers and helping people."

In the first week and a half, I have received training on various soft skills - what we have to have and do as a support engineer. We’ve been given basic training on technical side.

What do you like to do for fun when you're not in Bootcamp?  

Outside of the bootcamp, even after we have 9-6 schedule but after 6 I stay here and study again until 9 or 10. If I do have time, I like to watch stuff at home. Learning about things outside of bootcamp.
 
What’s the atmosphere of Bootcamp like?

We were invited to join ServiceRocket's Teambuilding offisite after only being at the Bootcamp for a little over a week. It was very exhausting but I got to see a lot of ServiceRocket from the inside. I became friends with people, got to know the culture, and it made me love this company.

Anything anyone considering Bootcamp should know?

I think that this company’s culture is like a family, it’s overwhelming for me. It makes me open up and even during the first week it made me want to stay longer.

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Yoon_Kean.jpgYoon Kean

Where are you studying and what is your focus? 

I'm studying Software Engineering at Taylor’s University. 

What brought you to ServiceRocket Bootcamp? 

I attended a career fair at Taylor's University, where I am currently studying software engineering. I talked to representatives for the program and was told that we would receive several months of in-depth training, where we would train on real experiences, not test cases. I applied and came in for an interview. The interviewers briefed me on what it would be like and made me feel comfortable. I got the sense that when you're there at the Bootcamp, you become part of the company.

"I got the sense that when you're there at the Bootcamp, you become part of the company."

My Bootcamp experience coincides with my University internship requirement, so I'm not taking classes during the Bootcamp. I will be getting my software engineering degree and UWE UK. Working with Septa and the other Bootcampers has been really interesting. We're learning more than coding; we're being taught about the mentality of working in tech, and skills for working with customers.

"We're learning more than coding - we're being taught about the mentality of working in tech, and skills for working with customers."

What do you like to do for fun when you're not in Bootcamp? 

I love to watch movies and play games. I enjoy doing sports like table tennis. I love that there's table tennis here at ServiceRocket we can play on breaks!

What’s the atmosphere of Bootcamp?

It feels like a team. Everyone is trying to help each other so someone who can’t keep up the pace, we help each other so everyone has equal standing. I feel like the skills I'm learning in Bootcamp can be used in my career.


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Lipkent Ng

Where are you studying and what is your focus? 

I'm studying Software Engineering at Taylor’s University.

What brought you to ServiceRocket Bootcamp?  

Internship is last semester in college. I went to the career fair and had an interview, and I thought it would be a good fit, and I came. I thought it would help benefit my career. The companies are all using the technologies we’re learning and we didn’t learn that in school. We didn’t learn DNS in school. Learning skills I wasn’t taught in school.

What do you like to do for fun when you're not in Bootcamp?  

I like to do sports - if I hang out play basketball, volleyball, badminton. Or alone I like to watch movies, dramas and play games.

What’s the atmosphere of Bootcamp like?

My advice is to do it, and to work hard. You need to have self-determination to become your best. I would recommend it. It’s relaxed and social while you’re working hard and becoming better. I think it’s a better environment to grow. I think teambuilding was awesome and we got to know many people and learn what it’s really like to work here.

"It’s relaxed and social while you’re working hard and becoming better."


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Nur Athirah

Where are you studying and what is your focus?  

I'm a Computer Science student, majoring in Computer Security and Forensics at Taylor’s University.

What brought you to ServiceRocket Bootcamp?  

I first discovered ServiceRocket Bootcamp at a career fair in Taylor's University. I was in search for a company to do my internship at and approaching the ServiceRocket booth was the best decision I made at the fair. At the booth, I was first given an introduction to ServiceRocket, as well as the bootcamp program that they had available. I was impressed with the different and new sets of skills and technology I was set to learn if I joined bootcamp. I decided to apply in hopes that I could learn new skills and also be part of a company with a culture as amazing as ServiceRocket's.

What do you like to do for fun when you're not in Bootcamp?  

I like to watch TV shows in my free time. I watch plenty of British shows, but I am a huge fan of the American show Friends. I’ve seen the entire series at least 5 times and have memorised so many of the lines.

Anything anyone considering Bootcamp should know?

All in all, I suggest they think of this opportunity as venturing into something new. Many of us probably didn't think we wanted to be support engineers but throughout bootcamp. we gained so many new sets of skills that suited us. Also, when I first came for my interview, I met all of these incredible people and it wasn’t at all what I anticipated. I expected a more serious and tense working environment, but ServiceRocket is amazing. All the people are so friendly and they make you feel so welcome. It is impossible to even think about leaving once you have become part of the family.

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Ronald Chia

Where are you studying and what is your focus?

I'm studying Computer Science at Sunway University,Malaysia

What brought you to ServiceRocket Bootcamp?  

Found out about ServiceRocket through my friend who was interested in joining ServiceRocket. The reason I thought of joining was I saw the visions of Rob the CEO during ServiceRocket event and that made me interested and want to more about ServiceRocket's culture. With the opening of bootcamp recruitment, I applied and with hope that this would give me the opportunity to know more about ServiceRocket and also build up my career by learning more about products and skills which will be teach in bootcamp.

What do you like to do for fun when you're not in Bootcamp?  

I like to do some sports, photography and development on my own for fun. I like to develop applications that would help me make me or my family life easier by finding the patterns in our daily life and find ways to use computer to do the work for us. It just to speed up our workflow.

Anything anyone considering Bootcamp should know?

In my personal opinion, if you are looking for a challenging and fun environment this is a place to be. This bootcamp educate you with interesting products and necessary skills such as soft skills to be a Good Support Engineer. It helps us to understand the importance and how to use layman terms to explain technical term to the customer. You’re able to actually learn how to learn with bridging technology and humans. And that’s why I joined! It’s fun in the sense you’re trying to help customer solve problems or issue together with the knowledge that you've acquired. In this bootcamp period, we’ll be pushed to grow strong and learn the new technologies which will give you a boost in your career.


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Cheryl Lim

Where are you studying and what is your focus?
Taylor’s University - Computer Science majoring in Computer Security and Forensics.

What brought you to ServiceRocket Bootcamp?
ServiceRocket was listed in our university’s employment where we can apply. I saw the name "ServiceRocket" and thought it sounded cool, so I looked it up. Based on the company's description, it sounded really united as a team and I liked how cheerful the company info was described. I liked the “Think Team” vibe and that sounded really nice. They even mentioned there would be a training to teach you. Most of the other companies don’t provide training. I wanted a company that would help me to learn new things. They sounded friendly and had mentioned there would be training to guide us which I liked a lot. I guess overall everything made me interested in ServiceRocket and that is why I made ServiceRocket my first option. 

I've been surprised by how friendly the people are. It doesn’t feel like a company - I was expecting working life would be political and that isn’t the case here. It’s like a family here and everyone is so into bonding and making you feel very welcomed which I really appreciate.

What do you like to do for fun when you're not in Bootcamp?
Bootcamp is 9 to 6pm so I don’t do much except eat, sleep and watch TV but in my free time I like to watch dramas and series and listen to a lot of music. I like oldies and also all kinds of music, American Top 40s, some KPop, and British music.

Anything anyone considering Bootcamp should know?

What I know about bootcamp so far is they stress a lot on your character. We got judged more on character than technical skills. I’d say be yourself and and be helpful. Be open to learning new things. When you show your true self and help people that’s going to make you accepted into this ServiceRocket family. I would definitely recommend the bootcamp. I’m excited for the technical part to really ramp up.


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Mahmoud Ahmed

Where are you studying and what is your focus?

Studying at Taylor’s University Software Engineering.

What brought you to ServiceRocket Bootcamp?  

Found out at a career fair. It was an appealing company and people presenting the company promoted it well. The way they explained the company they were very friendly which attracted me to it. I felt it would help prepare me as an application support engineer. You get exposed to many new things every day, it’s different from other parts of development world. I wasn’t expecting people to be this friendly and they are very friendly. It’s flexible; it’s not too strict, which is something that also as students we really like.

What do you like to do for fun when you're not in Bootcamp? 

I read a lot, I play basketball and football, and I hang out with my friends.

Anything anyone considering Bootcamp should know?

Just go for it and be prepared to face a lot of technical challenges. There are parts where it’s not just easy - you have to actually work a lot.


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Chiou Ting Teh

When were you a Bootcamper?

Fall of 2015.

What are you doing now since the Bootcamp ended?

I'm currently working at ServiceRocket as Support Engineer.

Do you have any advice for anyone thinking about doing the Bootcamp?

Bootcamp is a great platform for beginners to know about the products and find out their interest to the products. 


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Wai Hou Soo

When were you a Bootcamper?

Fall of 2015

What are you doing now since the Bootcamp ended?

I'm now working as a Support Engineer at ServiceRocket. 

Do you have any advice for anyone thinking about doing the Bootcamp?

Bootcamp is a awesome program. Especially for fresh graduate like us, it lays a very strong foundation for us, improving technical skills as well as soft skills. Get ourselves well-prepared before proceeding to work with any rocket. Awesome experience with a friendly yet highly knowledgeable facilitator, helpful teammates/colleague.

 I love Bootcamp!

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KJ

When were you a Bootcamper?

I started bootcamp as part of my internship program with ServiceRocket and the program was introduced for 2.5 months. During the bootcamp period, it was the time where candidates learnt all of the products handled by ServiceRocket namely Atlassian, Puppet and Docker. In addition, other relevant skill such as problem solving skill aswell as Collaborative Quotient skill was introduced into the program to bring value to the participants.

What are you doing now since the Bootcamp ended?

Currently, I’m in Enterprise Support where I’m part of the team who handles ServiceRocket Contract Customers as their system administrator. Apart from that, I’m handling Tools plugin support for Connector for Salesforce and JIRA as well as Salesforce and JIRA Cloud Connector. My responsibilities for this job besides handling their request and support, having screen share with customers will be part of the job to ensure the problem is resolved and ensure the customers are delighted.

Do you have any advice for anyone thinking about doing the Bootcamp?

Be a sponge and keep learning! Grab as much knowledge as possible during bootcamp period and never afraid of making mistakes. Take it as part of learning processes and ensure the mistakes never happen again. Never afraid to ask and seek for help as that’s how people learn from one another and making learning more fun and interactive. It’s not the matter of who complete the tasks first but it’s the matter of how you make it to the end, that’s the most important thing to keep on moving ahead and at the same time getting new knowledge.

ServiceRocket is a good place to start our carrier as upon completing the bootcamp training, you will be given the opportunity to learn and handle thing on working environment similar as what the rest are doing. This gives the bootcamper the chance to apply the knowledge obtained during the bootcamp and helping on improving the bootcamp in the future.


Screen_Shot_2016-03-22_at_3.31.20_PM.pngSepta - Bootcamp Instructor

How long have you been at ServiceRocket

5 years

Role:

Bootcamp Main Facilitator - before was Application Support engineer.

How did you get involved in Bootcamp?

It was accidental. I heard that Rob wanted to build a training facility where we’d be able to get new engineers faster. The key point was hiring faster than before. And from my point of view the problem that we have in Malaysia is that universities don’t actually teach all of the technologies people need. It’s a burden for hiring when we want to hire someone and we have that technical knowledge gap. They’ve never heard of Atlassian, Docker, Puppet Labs, the things people use. Bootcamp was created for that - to ensure we get all of those great people with gaps and fill in the gap. Before that we always hired people with gaps. Understanding that university doesn’t teach all of those - finding people without gap was very hard. that’s why we couldn’t hire as fast. Bootcamp is for that. That’s something that I really love. I’ve been at ServiceRocket for 5 years and I can say that the thing that excites me the most is the people. Seeing them grow.

When bootcamp started, one of our members had never thought about tools or graduates to be tools members or engineering team members but due to exposure that bootcamp gave to Leon he’s able to show what he could do and he showed me something we as a company never thought an intern could be able to do which is why he’s currently here in engineering team and previously he was here just for Puppet Labs knowledge. After 2 months, the engineering team now doesn't want to let him go to another team. Most likely he’ll be hired as employee. The purpose was for him to be an application support engineer but now he’s proved his value in new ways.

Why teach soft skills too?

It’s painful - in Malaysia, English isn’t our first language. The technology that we’re talking about is not a simple technology. It’s high-level, advanced technologies. It’s not available a lot in Malaysia, so we’re doing cutting edge work with technical people. We forget to teach people soft skills. We have crazy amounts of technical knowledge but sometimes get a bad NPS or CSAT score just because they are unable to address the customers very well. From my point of view that’s really a shame. When you already have technical knowledge and work as support engineer that’s something you need to have. I told bootcampers there’s a difference between good and great. I want everyone to become great. In order to be a great one it doesn’t make sense just to be thrown technical skills everyday. that’s why we cover Kepner-Tregoe  troubleshooting method, soft skills, screensharing skills. It seems like common sense but you need to be conscious of all of these things. There’s a magic to soft skills.

Anything anyone considering Bootcamp should know?

The fact that they will be exposed to technologies not being taught at all in universities is something that I want them to know. That kind of information will separate people who want challenges and those who don’t. As Rocketeers, I do believe in my heart we triumph on challenges and not just a new laptop new technologies and constantly learning that any support engineer needs to do. Products change every week sometimes so you need to be able to cope with that challenge. Bootcamp is also a fun place to learn. That’s something precious people I hope will be able to tell you as well. They learn while having fun as well. The bootcamp has been created in a way that I need to be impressed to give bootcampers jobs at the end but they also need teamwork. There are task-based exercises that require just them. They will be able to experience a lot of teamwork activities during the whole bootcamp period. No way one could be successful without other five or six being successful too. I want people to know how great ServiceRocket is and bootcamp is a great place for you to start your career in Servicerocket. This is a great company.

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