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3 Questions that Demystify Training Effectiveness Analysis

Posted by Julia Borgini on Oct 20, 2016 5:01:00 AM

As a customer education professional, you know how important it is to measure your program's' effectiveness. You want to make sure that it meets the needs of the participants and meets the business goals you set out for it. However the thought of doing a deep dive into your training program's results is scary. Probably because that means wading through a stack of paper feedback forms or attempting to use a database program that has more options and features than NASA Mission Control.

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Topics: Learning, Training, Customer Education, Assessments

Show Value of Customer Education with Performance-based Assessments

Posted by Bill Cushard on Aug 30, 2016 3:50:14 PM

Customer education programs are designed to help customers learn your product so they can perform their jobs more effectively. Presumably, your product will change the way your customers perform their jobs and largely improve their productivity in some meaningful way. It is in your best interest to help your customers make these improvements and achieve desired outcomes so that they continue to renew with you. One way to do this is to offer training. 

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Topics: Customer Education, LMS, Performance-based Certification, TrueAbility, Assessments

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