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Double Your Training Margins with Live Online Training

Posted by Donna Weber on Jan 18, 2017 5:05:00 AM

You finally create a course or three with your small team, and customers buy your instructor-led training offerings. Congratulations. Now, how to meet the growing demand to deliver classes across the globe? Explore live online training.

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Topics: eLearning, Learning, Customer Education, CRM, Online Training, Live Online Training

How to Show the Value Customer Education Brings to Your Business

Posted by Julia Borgini on Jan 17, 2017 9:05:00 AM

Many an article has been written about the rift between sales and marketing, but what about the one between training and everyone else in a business organization? Customer education is not just about training customers, but rather, it's a service that drives customer success and overall business growth. So why do other teams like sales, finance, marketing, and even executive teams not understand what training can do for the bottom line?

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Topics: GoodData, Customer Education, Avalara, AvaTax, CRM, PayPal

Customer education technology adoption trends for 2016

Posted by Bill Cushard on Nov 8, 2016 5:03:00 AM

This month, the ServiceRocket Software Training Blog is focusing on the learning technology ecosystem. It is fitting that on Friday, I read through the 2016 Technology Adoption and Spending Report: Education Services published by the Technology Services Industry Association (TSIA). I read this report to stay current on what technologies education services teams are adopting and plan to spend money on. After reading this report, I have three observations that I would like to share.  

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Topics: Customer Education, LMS, Hortonworks, TrueAbility, Education Services, Benchmarking, TSIA, CRM

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