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Webinar Recap: Manage Customer Accounts with Workplace by Facebook

Posted by Julia Borgini on Mar 23, 2017 10:27:10 AM

When it comes to onboarding and managing customer relationships, superb organization and communication are paramount. ServiceRocket held a webinar on how to use Workplace by Facebook to manage every aspect of customer accounts.

As a Workplace by Facebook partner, ServiceRocket is helping organizations all over the world learn, implement and adopt Workplace to connect people, break down silos, and help organizations create collaborative cultures.

ServiceRocket co-hosts Bill Cushard and Sarah E. Brown were joined by special guest Robert Porter, Strategic Partner Manager at Facebook, for this hour-long webinar.

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Topics: Customer Success, Building Customer Training, Workplace by Facebook, Workplace, Future of Work, Customer Outcomes, Customer journey

Create a Customer Education Program Focused on Customer Success

Posted by Julia Borgini on Mar 20, 2017 10:05:17 AM

Have you ever tried to use new software after going through the initial training on it - and still been confused about how it will help you achieve the outcomes that matter to you? Or figuring out how the new functionality released last month drive your business success? Or maybe you're still unsure about how the software helps you achieve your business outcomes, putting the renewal in jeopardy.

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Topics: Customer Success, Building Customer Training, Customer Outcomes, Business of Customer Education, Customer journey

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