When it comes to customer education programs, most training teams focus on the development and delivery, as that's where their strengths are. Yet there are other equally important aspects that have significant impacts on customer outcomes too. I'm talking about the sales and marketing of training programs, as well as analysis and reporting. And given that there are entire disciplines centered on these topics, it's no wonder many education teams are ignoring them.
ServiceRocket is proud to announce that our Learning Management System (LMS) Learndot has recently been named Top 5 Customer LMS and Top 5 LMS Thought Leaders for 2016 by Talented Learning.
PALO ALTO, Calif.--(BUSINESS WIRE)--ServiceRocket, a customer success company that drives software adoption through training, support and services, announced today its partnership with Gainsight to expand Pulse University, on the Learndot LMS, to include skills training in the fast growing Customer Success category. This announcement coincides with the fourth annual Pulse Conference 2016, which brings together thousands of Customer Success leaders to the Oakland Convention Center in Oakland, CA on May 10-12, 2016.
On Thursday, February 25, 2016, ServiceRocket hosted it's second annual conference called "The Business of Customer Education" to bring together a community of customer education professionals to network, discuss pressing issues, and help pave a vision for the future of customer education. The theme of the conference was marketing, measuring, and managing the customer education function and featured thought leaders in the space, including special guest Robert Scoble, futurist at Rackspace, who talked about virtual reality and the future of learning.
In a recent LA Times column, featured high school calculus instructor Anthony Yom propelled his students to achieve a 95% pass rate for the AP calculus exam. The impressive part is he achieved this feat in an underpriviledged part of Los Angeles not known for high acadeic achievement.