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User Onboarding That Improves Customer Success, Avoids Churn

Posted by Bill Cushard on Mar 31, 2016 12:37:52 PM

On Tuesday, March 29, we hosted a webinar with special guest Samuel Hulick, a user onboarding expert. The goal of the webinar was to expose the customer education and customer success communities to a different way to think about user onboarding. This perspective considers a customer and product-centric view of helping customers get off on the right foot using your product. And the basis for this perspective is demonstrated very well on one of Samuel's slides:

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Topics: Customer Success, Customer Education, Onboarding

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