If you go into a sprint planning meeting cold, you know it can turn into a free-for-all, aimless meeting that will last twice as long as it should. After all, if your scrum team has been in place for even a few weeks, your backlog could easily have hundreds of issues in it. Maybe thousands. Going through a backlog this large in a sprint planning, without direction or a plan, can lead to an inefficient meeting that could include some members of the team chasing whims and subjective priorities, while others sit in silence wondering when the team will get around to talking about the tasks they will work on. This is no way to run a meeting.
While the priority is always getting the right answer for the customer, a close second goes to ensuring the answer is delivered as quickly as possible. A diligent, organized and hardworking team is second to none for exceeding customer expectations, but ensuring that team has the right strategy and tools to deliver it is equally as important.
Kevin Johnson, president and chief executive officer of Starbucks, took the stage at the 2017 annual shareholder meeting. During the part of the presentation when he talked about company initiatives, Johnson raised a question Starbucks has been working on. "How can we better connect with our store managers, and how can we help store managers create community amongst each other?" The answer to both of these questions lies in the decision to implement Workplace by Facebook at Starbucks in January 2017.
Countless shared services teams, like help desks, human resources, facilities, and marketing, are supporting employees in medium and large organizations using a general email inbox, and wonder why they struggle to know whether they are providing the service that employees expect. One of the biggest "mind blown" moments I have seen in my consulting work is when I help teams transition from using email inboxes to using Jira Service Desk for taking employee service requests. I have repeatedly heard:
On October 18, 2017, Workplace by Facebook hosted a fireside chat called Workplace Goes Live with Hootsuite. Ursula Llabres, Customer Growth Lead for the Americas at Workplace by Facebook interviewed Kirsty Traill, VP of Customers at Hootsuite, who is responsible for Global Customer Support, Voice of Customer, Customer Experience and Customer Marketing. It is a fairly large team of 80 people across 5 global locations, which by itself demonstrates the priority Hootsuite places on being customer-focused.
ChatOps is a hot topic. And when I say hot, I am speaking mostly about the conversations people have about what chat tool people should use to receive notifications. Among the top of the list is Slack, HipChat (Stride, coming soon), Flowdock, Teams, IRC (ok, maybe not IRC)? Each is good. You can run "chat operations" on them. But let's take a step back.
What is chatops?
According to the Occupational Safety and Health Administration (OSHA), the purpose of an emergency action plan is to "facilitate and organize employer and employee actions during workplace emergencies." One of the minimum requirements of an emergency action plan is to account for all employees after an emergency evacuation has been completed. In other words, employees should be notified that an evacuation needs to commence and once that occurs, the employer must account for all employees who were impacted.
At ServiceRocket we’re committed to learning and believe that with a little help organizations can often get more out of the tools they already have.
"An incident just happened by our office in North America. Are our people OK? Do we know where they are?"
Teams from around the world will be convening in San Jose, California from Sept. 12 – 14 to learn more about how to build stronger and more collaborative teams through training, breakout sessions and keynote speakers.
Topics: Atlassian Summit