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Bill Cushard

Bill Cushard covers the intersection of learning, software adoption, and customer success. His career has focused on helping companies adopt disruptive software through learning, change management, communications, and implementations that help people get the most out the software.

Bill Cushard is also the author of the 2018 book, The Art of Agile Marketing: A Practical Roadmap for Implementing Kanban and Scrum in Jira and Confluence.

Recent Posts

5 of the Best SLA Metrics of High Performing Service Desks

We've gathered five service level agreement (SLA) metrics that a high performing service desk should measure regularly. Share yours in the comments!
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Confluence Tips: Stop Re-Typing Content, Just Include It

What if you could write it once on a Confluence page and include that content automatically on another Confluence page? You can do this quite easily...
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How to Create an Editorial Calendar in Jira on a Kanban Board

You can really use Jira for everything. what about using it for an editorial calendar? that's possible too, learn how you can have everything done in Jira!
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Jira Service Desk Is Not Just for Help Desks: The Marketing Team Use Case

Jira Service Desks is not only meant for customer service, think about it, many teams in you company deliver services internally like HR, Legal, Purchases and even Marketing. Bill Cushard, author of "The Art of Agile Marketing", talks about how easy it is to have your marketing team with Jira and all its benefits.
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Does Jira Reflect or Influence How Your Team Works

You can set up Jira to reflect how your team works or to influence how it works. What does this mean? Find out what's the approach that works for your team.
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How this Agile Marketing Team Does Better Sprint Planning with Quick Filters in Jira Software

The ServiceRocket agile marketing team uses quick filters in Jira Software to run more efficient planning meetings.
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