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Kristine Xu

Kristine Xu is currently a Marketing Intern and helps develop content with the ServiceRocket Team. She just graduated from California Polytechnic State University, San Luis Obispo with a degree in journalism and a concentration in news editorial.
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Recent Posts

Five Atlassian Summit Talks Matt Doar Wants You to Attend

Posted by Kristine Xu on Aug 16, 2017 10:09:12 AM

Teams from around the world will be convening in San Jose, California from Sept. 12 – 14 to learn more about how to build stronger and more collaborative teams through training, breakout sessions and keynote speakers.

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Topics: Atlassian Summit

Using Video to Improve Communications at Work

Posted by Kristine Xu on Aug 4, 2017 6:00:00 AM

Companies that communicate better, perform better. 

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Topics: Workplace by Facebook, Live Video, Communications, BlueJeans, Video

Shared Services Teams Need Jira Service Desk to Make and Keep Promises

Posted by Kristine Xu on Jul 19, 2017 12:23:47 PM

Since the mid-1980s, organizations have been implementing shared services to improve service levels, reduce costs, and improve controls. According to Deloitte, 80% of Fortune 500 companies such as Ford, Intel, Whirlpool and Allergan use shared services in their operations. Although shared services is not a new concept, many organizations struggle with realizing its full potential. As the Deloitte Shared Services Handbook describes it, "It often seems that where ever you are in your shared services journey, you still have a way to go. But the journey is always easier if you have sorted out the fundamentals."

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Topics: JIRA, Atlassian, JIRA Service Desk, Shared Services, ITIL, Service Management, ITSM, Help Desk

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