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Lacey Carlyle

Relationship Manager at ServiceRocket working with all things Atlassian.
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5 Ways Jira Service Desk Can Replace Your Email Inboxes and Improve Your Life

Posted by Lacey Carlyle on Nov 1, 2017 10:35:52 AM

Countless shared services teams, like help desks, human resources, facilities, and marketing, are supporting employees in medium and large organizations using a general email inbox, and wonder why they struggle to know whether they are providing the service that employees expect. One of the biggest "mind blown" moments I have seen in my consulting work is when I help teams transition from using email inboxes to using Jira Service Desk for taking employee service requests. I have repeatedly heard:

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Topics: Atlassian, JIRA Service Desk, Shared Services, Help Desk, SLA, Service Level Agreements

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