There will be times when users report that they are not receiving email notifications in JIRA. It can quickly become tiresome to run through all of your troubleshoot steps inspecting the notification scheme configuration and even having the customer check their spam folders or email filters or even their deleted items folder. This type of troubleshooting can be a drag. But luckily, you can use the Notification Helper in JIRA to find out why a user may not be receiving notifications. What a beautiful thing. In this ServiceRocket JIRA Administration tutorial, you will learn how to troubleshoot notification problems in JIRA using the Notification Helper.
Watch the video below:
Call for Comments:
- How often do you deal with users who do not receive email notifications?
- How have you used the Notification Help in JIRA to resolve these issues?
