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ServiceRocket’s Path to Knowledge

Posted by Peter John Marquez on Mar 10, 2017 11:00:00 AM

Before I could finish my sentence, someone interrupted, “We need to know how many people have read a page.”

I’d come to this Atlassian user group to ask users how they manage Confluence and JIRA system health. My goal was to promote use cases for ServiceRocket’s TrustedAdvisor product.

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Topics: eLearning, Add-ons, Atlassian, Confluence, knowledge management

Solving the 4 Biggest Productivity Challenges for Confluence Users

Posted by Peter John Marquez on Feb 16, 2017 9:52:57 AM

Last year, IDC reported that the average knowledge worker spends about 1.6 hours per day, or roughly 20% of the workday, searching for information.* That is a huge drain on worker productivity.

Many organizations use Confluence to address this challenge. Yet no matter how well organized a Confluence instance is, as that instance grows, it can be hard to quickly find the right information.

Here are four of the biggest productivity challenges for Confluence users – and how Knowledge Pathways for Confluence from ServiceRocket can help you address them.

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Topics: eLearning, Add-ons, Atlassian, Confluence, knowledge management

The Best Way to Deliver and Track Content in Confluence

Posted by Peter John Marquez on Feb 8, 2017 2:08:43 PM

 

Knowledge Pathways for Confluence is available on the ServiceRocket and Atlassian marketplaces for evaluation and purchase. With this tool, content owners and admins can now confirm that users are receiving and reading content they need in Confluence. Users can easily understand what content they’ve been asked to review and the steps to completion.  

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Topics: eLearning, Add-ons, Atlassian, Confluence, knowledge management

How to Use Confluence to Create Beautiful eLearning (VIDEO)

Posted by Dan Luebke on Dec 9, 2015 3:13:04 PM

Atlassian Confluence is the industry-leading software of choice for teams and organizations to work together in a wiki environment.

Teams use Confluence to outline processes, create workflows, or gather disparate knowledge onto Confluence pages. You bring on a new team member, you direct them to a Confluence page and boom, right?

Well, learning is a lot more than just reading a page. (Go straight to video)

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Topics: Tech, eLearning, Learning Management System, LMS

How to Kickstart your Customer Success Strategy

Posted by Guest Author on Jul 1, 2015 6:56:00 AM

A guest post by Claire Emilie Lecocq (@AirCall)

According to Lincoln Murphy, customer success is all about helping your customers reach a desired outcome and ultimately participate in their success. It implies understanding what your customers want to achieve, and how they want to achieve it, in order to truly meet their expectations. How do you do it, you might ask? That’s simple: go talk to your customers.

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Topics: Customer Success, Tech, eLearning, Support

Sharpen Your Saw: 75% Off Self-Paced JIRA and Confluence Training

Posted by Bill Cushard on Dec 11, 2014 1:05:24 AM

by Bill Cushard, (@BillCush)

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Topics: eLearning, JIRA, Learning, Atlassian, Confluence, Training

Announcing Confluence Administration eLearning Course

Posted by Bill Cushard on Oct 14, 2014 5:42:06 AM

by Bill Cushard (@BillCush)

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Topics: eLearning, Atlassian, Confluence, Training

Boost Your Career: Learn Scrum and Kanban in JIRA Agile

Posted by Bill Cushard on Jul 16, 2014 3:35:57 AM

by Bill Cushard (@BillCush)

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Topics: eLearning, JIRA, Learning, Atlassian, Training

New JIRA Administration Training: JIRA Reporting & JQL eLearning Course

Posted by Bill Cushard on Jun 4, 2014 3:33:46 AM

by Bill Cushard (@BillCush)

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Topics: eLearning, JIRA, Atlassian

Announcing eLearning for JIRA Workflows

Posted by Bill Cushard on May 14, 2014 4:39:15 AM


by Bill Cushard (@BillCush)

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Topics: eLearning, JIRA, JIRA Tips, Atlassian

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