Find five actions you need to take to get your Groups and Request Types right, so you can have a successful Jira Service Desk implementation.

We cover use cases and some features in this overview of common questions on the Connector for Salesforce and Jira.

How to Use Scrum for Business Teams - Apply Agile Methodology to a Marketing team. Author: Mark Gopez

After my interview with Matt Doar, I had the opportunity to interview Mikey Schott, Technical Consultant and Coauthor of the book, Practical JIRA Administration: Using JIRA Effectively Beyond the Documentation. Mikey Schott contributed entirely new topics to the book to address specific issues he helps JIRA administrators with every day. I caught up with Mikey while he was on the east coast of the U.S., between JIRA training classes.

Recently, I sat down with Matt Doar, Chief Toolsmith at ServiceRocket and author of the O'Reilly book, Practical JIRA Administration: Using JIRA Effectively Beyond the Documentation. Not only is the book updated to reflect changes to JIRA, but entirely new topics have been added, thanks to contributions from Mikey Schott.

Knowledge Base Integration with Service Desk