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O'Reilly Book: Practical Zendesk Administration is released

Posted by Dan Luebke on Apr 19, 2013 1:41:40 AM

It doesn't matter whether the product is JIRA, Confluence, GreenHopper, or Zendesk, Rocketeers on the CustomWare consulting team will often hear the same story from our customers: "We've started using (insert software product) and already grasp the features, but we don't know whether we're getting the most value from the product."

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Topics: Tech, Zendesk, Press

Free Webinar Offers Best Practices for Social Media with Zendesk

Posted by Dan Luebke on Nov 19, 2012 2:00:24 AM

This December O'Reilly Media is hosting a free webinar, available worldwide, providing users with best practices for integration of social media with Zendesk. The webcast will be led by Rocketeer Stafford Vaughan, author of the new book, Practical Zendesk Administration.

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Topics: Zendesk, Training

Partner Zendesk makes beautiful updates to their platform

Posted by admin on Sep 28, 2012 2:25:34 AM

San Francisco-based Zendesk is garnering plenty of attention after a recent update and overhaul to their popular integrated on-demand customer service software. As one of CustomWare's leading partners, we're excited about the fantastic changes brought to this trusted customer support portal.

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Topics: Tech, Zendesk

Zendesk Tour - Back in Europe and South Africa

Posted by admin on Mar 12, 2012 3:06:56 AM


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Topics: Zendesk

Squash your bugs and Delight your Customers with Zendesk and JIRA

Posted by admin on Nov 1, 2011 7:02:00 AM

As the leading partners of two leading companies - Atlassian and Zendesk, we're proud to see that our best friends are also friends with eachother! In time with the launch of the new Atlassian OnDemand platform announced last week, Zendesk have also released this week a new Connector for Zendesk and JIRA.

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Topics: Add-ons, Zendesk, Atlassian

On Tour in Europe with Zendesk

Posted by admin on Oct 25, 2011 4:14:00 AM

Our free Zendesk training tour of Europe has kicked off in style in London. Our team of trainers together with Zendesk and other key partners have setup a tour of fourteen cities across Europe and the day's training is FREE!

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Topics: Zendesk, Training

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