Implementing YayPay Improves DSO and the Customer Experience

Posted by Bill Cushard on Mar 5, 2019 9:05:58 PM

Helping customers i mplement software is our business.  W hen we implement software ourselves, you’d think we would do it pretty well. At the very least, you might say we are slightly paranoid about not following our own methodology. So, w hen we implemented YayPay , accounts receivable management software , we wanted to make sure the implementation was successful. To do that, one of the first things we did was make a list of outcomes we wanted to accomplish. It may sound cliche and overly simplified, but a critical ingredient of any successful software project is clarity on why you bought the software in the first place .
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Topics: Software Adoption

GDPR - Compliance readiness at ServiceRocket

Posted by Catherine Matterson on Apr 4, 2018 10:40:00 AM

On May 25, 2018, the EU General Data Protection Regulation (GDPR) goes into effect. The purpose of this new regulation is to strengthen even further the protection of EU residents’ personal data, and increase the accountability of organizations that collect and handle that data. At ServiceRocket, we have been working hard on educating our employees on the new requirements, and updating our processes to make it easy for our EU residents to access, erase and ask questions about the personal data we may hold about them. In addition, we’ve been working to understand how we can help our enterprise customers comply with this regulation when using our products.

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ServiceRocket Founder and CEO Rob Castaneda Honored with Two Alumni Excellence Awards from the University of Technology Sydney

Posted by Bill Cushard on Sep 28, 2017 6:47:14 PM

If Rob knew I was writing this blog, he might object. But there are times when one must take initiative, defy one's boss in the name of the greater good, and ask for forgiveness at some unforeseen time in the future that may or may not occur.

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Topics: ServiceRocket, Rob Castaneda, UTS, University of Technology Sydney

Software Executive Michael DiFilippo Joins ServiceRocket’s Board of Directors

Posted by Sarah E. Brown on Sep 7, 2017 7:39:20 AM

PALO ALTO, Calif.ServiceRocket, a leader in software adoption, announced today the appointment of Michael DiFilippo to the company’s board of directors. DiFilippo currently serves as Chief Financial Officer at AppDirect, the leading technology platform for selling, distributing, and managing cloud-based services. He brings more than twenty-five years’ experience in finance, accounting, and business development leadership roles with public companies and venture capital/private equity-funded technology startups including Software as a Service (SaaS) companies. Prior to AppDirect, DiFilippo was Division CFO for the Mobility Apps Division of Citrix Systems, acquired by LogMeIn Inc. January 2017; CFO at MuleSoft with responsibility for all staff functions plus sales operations and helped scale the company during its early growth stage; CFO at Intelleflex, where he streamlined operations and optimized cash flow; and VP Finance at Symbol Technologies, where he oversaw product finance and helped scale business analytics, reporting and financial planning.

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Topics: Company, Board, Directors, PR

Inside Sydney - Where ServiceRocket Was Born and Continues to Grow

Posted by Dan Luebke on Mar 17, 2017 12:01:09 PM

While ServiceRocket's Sydney office resembles nothing of the bedroom from where Rob Castaneda founded the company, it retains culture and spirit that is uniquely Aussie.

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Topics: Culture, Company, company values