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Implementing YayPay Improves DSO and the Customer Experience

Posted by Bill Cushard on Mar 5, 2019 9:05:58 PM

Helping customers i mplement software is our business.  W hen we implement software ourselves, you’d think we would do it pretty well. At the very least, you might say we are slightly paranoid about not following our own methodology. So, w hen we implemented YayPay , accounts receivable management software , we wanted to make sure the implementation was successful. To do that, one of the first things we did was make a list of outcomes we wanted to accomplish. It may sound cliche and overly simplified, but a critical ingredient of any successful software project is clarity on why you bought the software in the first place .
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Topics: Software Adoption

GDPR - Compliance readiness at ServiceRocket

Posted by Catherine Matterson on Apr 4, 2018 10:40:00 AM

On May 25, 2018, the EU General Data Protection Regulation (GDPR) goes into effect. The purpose of this new regulation is to strengthen even further the protection of EU residents’ personal data, and increase the accountability of organizations that collect and handle that data. At ServiceRocket, we have been working hard on educating our employees on the new requirements, and updating our processes to make it easy for our EU residents to access, erase and ask questions about the personal data we may hold about them. In addition, we’ve been working to understand how we can help our enterprise customers comply with this regulation when using our products.

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ServiceRocket Founder and CEO Rob Castaneda Honored with Two Alumni Excellence Awards from the University of Technology Sydney

Posted by Bill Cushard on Sep 28, 2017 6:47:14 PM

If Rob knew I was writing this blog, he might object. But there are times when one must take initiative, defy one's boss in the name of the greater good, and ask for forgiveness at some unforeseen time in the future that may or may not occur.

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Topics: ServiceRocket, Rob Castaneda, UTS, University of Technology Sydney

Software Executive Michael DiFilippo Joins ServiceRocket’s Board of Directors

Posted by Sarah E. Brown on Sep 7, 2017 7:39:20 AM

PALO ALTO, Calif.ServiceRocket, a leader in software adoption, announced today the appointment of Michael DiFilippo to the company’s board of directors. DiFilippo currently serves as Chief Financial Officer at AppDirect, the leading technology platform for selling, distributing, and managing cloud-based services. He brings more than twenty-five years’ experience in finance, accounting, and business development leadership roles with public companies and venture capital/private equity-funded technology startups including Software as a Service (SaaS) companies. Prior to AppDirect, DiFilippo was Division CFO for the Mobility Apps Division of Citrix Systems, acquired by LogMeIn Inc. January 2017; CFO at MuleSoft with responsibility for all staff functions plus sales operations and helped scale the company during its early growth stage; CFO at Intelleflex, where he streamlined operations and optimized cash flow; and VP Finance at Symbol Technologies, where he oversaw product finance and helped scale business analytics, reporting and financial planning.

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Topics: Company, Board, Directors, PR

Inside Sydney - Where ServiceRocket Was Born and Continues to Grow

Posted by Dan Luebke on Mar 17, 2017 12:01:09 PM

While ServiceRocket's Sydney office resembles nothing of the bedroom from where Rob Castaneda founded the company, it retains culture and spirit that is uniquely Aussie.

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Topics: Culture, Company, company values

Happy Birthday, ServiceRocket! Reflecting On 15 Years Of Learning

Posted by Rob Castaneda on Aug 4, 2016 11:55:46 AM

Today marks ServiceRocket’s 15-year anniversary. The company has grown from my bedroom in Sydney, Australia to a 230-person company with offices spanning four continents with teams also in Kuala Lumpur, Palo Alto and Santiago. ServiceRocket now is a trusted partner to many of Silicon Valley’s fastest growing software companies helping customers achieve desired outcomes and realize the value of their software investments.

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Topics: Company, ServiceRocket

ServiceRocket Celebrates 10 Years in Kuala Lumpur

Posted by Adeline Ng on Apr 21, 2016 1:56:05 PM

As we celebrate the 10-year anniversary of our office in Kuala Lumpur, we thought we'd take the opportunity to reflect on our decade in Malaysia. 

ServiceRocket's presence in Kuala Lumpur began in December 2005. What started off as one employee working out of a local Starbucks has grown to more than one hundred employees in our KL office alone. 

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Topics: Company, Kuala Lumpur

ServiceRocket Announces Grand Opening Of Rockettoria Training Centre And Cafe In Sydney

Posted by Sarah E. Brown on Mar 31, 2016 4:24:49 PM

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Topics: Rockettoria

Meet The Technology Bootcampers In Kuala Lumpur, Plus Hear From Their Leader And Former Bootcampers

Posted by Sarah E. Brown on Mar 24, 2016 3:30:00 PM

Now in its third cohort, ServiceRocket’s technology bootcamp in Kuala Lumpur is a pioneering program preparing the next generation of computer science graduates by helping them develop the skills they need to work with the hottest technologies in Silicon Valley. ServiceRocket started the Tech Bootcamp in an effort to close the gap between computer science formal education and the skills graduates need to be successful in today’s high-tech world. Bootcamp curriculum now covers Support Skills, Troubleshooting Skills, Collaborative Intelligence, Linux Skills, Puppet Fundamentals, Confluence Fundamentals and JIRA Fundamentals, to name of few.

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Topics: Careers

Santiago and Kuala Lumpur: 10,000 Miles Apart, Connected Through Good Vibrations.

Posted by Dan Luebke on Mar 7, 2016 11:19:35 AM

While the ServiceRocket Values may not directly reference "music", you might think rhythm was innate to the growth of the company by visiting any of our global offices.

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Topics: Culture