As we celebrate the 10-year anniversary of our office in Kuala Lumpur, we thought we'd take the opportunity to reflect on our decade in Malaysia. 

ServiceRocket's presence in Kuala Lumpur began in December 2005. What started off as one employee working out of a local Starbucks has grown to more than one hundred employees in our KL office alone. 

ServiceRocket is a customer success company. We help fast growing software companies launch and grow their business by providing training, support and utilization services to their enterprise customers. In other words, we help enterprise customers get the best value out of their software.

by Adeline (Hooi Ling) Ng

I started my career in HR over 15 years ago. I chose HR because I believe that it is where I can make an impact on people, culture and growth.

My 15 years has not been all glory. During my career I have experienced:

• Bosses who expected me to lie when an employee lodged a complaint with the labour office of unjust termination.
• Companies that are so process-oriented that they are blind to improvements, because it was not according to the process.
• Bosses that are so business-focused that they forget it’s their people that made them successful.
• Overly political work environments that impede work productivity and business innovation.