ServiceRocket Improves Conversion & Consumption Rates for Todays’ Hottest Software Companies
Company Formalizes Global Training and Support Offerings Already in Use at Atlassian, Box, Cloudera, GoodData and Zendesk
PALO ALTO, Calif. — May 16, 2013 — Never has a company’s training, support and implementation offerings been so essential to their success in the enterprise than today. The most important ingredient to successful recurring enterprise revenue is successful implementations, yet providing the training and support required has always been a challenge for organizations that must also balance the need to focus on innovation and build great products. To address this issue, ServiceRocket (formerly CustomWare) today announced availability of global support and training programs aimed at fast growing software companies.
Companies like Alfresco, Atlassian, Box, Cloudera, ElasticSearch, GoodData and Zendesk already rely on ServiceRocket’s advisory services, technology and global services delivery capabilities to educate and support their customers to accelerate revenue, lower costs and increase conversion and consumption rates. These offerings have now been formalized and will be made available to the broader software vendor market.
“We’ve always strongly believed in the power of service as being core to the success of software in the enterprise – that’s why we changed the name of the company to ServiceRocket,” said Robert Castaneda, founder and CEO at ServiceRocket. “We’re in the business of helping software companies deliver a better overall solution to their customers, by accelerating and improving the service offerings they provide to enterprises. We do the heavy lifting on the services side so that they can focus on what they do best - build great products.”
"ServiceRocket shares our commitment to putting customers first,” said Conan Reidy, vice president of business development for Zendesk. “As a trusted partner, ServiceRocket has proven its ability to augment our training and services to help our customers be successful.”
ServiceRocket’s training offerings include strategy and assessment services, curriculum development, global training delivery and access to TrainingRocket, the industry’s premier on-demand training platform for marketing, selling, administering and tracking the performance of software company’s training courses. Service offerings include global support strategy development, support systems implementation and global support delivery via its service teams in Australia, Chile, Malaysia and the United States.
For more information on ServiceRocket’s services offerings, please visit www.servicerocket.com.
ServiceRocket helps fast growing software companies deliver exceptional support and training to their enterprise customers. Companies like Alfresco, Atlassian, Box, Cloudera, ElasticSearch, GoodData and Zendesk rely upon ServiceRocket’s advisory services, technology and global service delivery teams in Australia, Chile, Malaysia and the United States to educate and support their customers to accelerate revenue, lower costs and increase consumption. ServiceRocket is headquartered in Palo Alto, CA. Visit www.servicerocket.com for more information.