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ServiceRocket Achieves U.S.-EU TRUSTe and U.S.-Swiss Safe Harbor Certification

Posted by Dan Luebke on Aug 22, 2013 10:00:59 PM

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servicerocket data securityCertification Affirms Leading Software and Services Provider’s Commitment to Customer Service and Data Security

PALO ALTO, Calif – August 23, 2013 – ServiceRocket, the trusted services partner for today’s fastest growing software companies such as Atlassian, Cloudera, ElasticSearch, GoodData, Kaazing, Okta and Zendesk, today announced that it has met the certification requirements established by the U.S. Department of Commerce for both the U.S.-European Union and U.S.-Swiss Safe Harbor frameworks. As such, ServiceRocket is now Safe Harbor compliant.

“Our fast growing software company partners place great emphasis on delivering exceptional customer service and safeguarding their customer’s data,” said Rob Castaneda, founder and CEO of ServiceRocket. “As one of their first services partners to achieve Safe Harbor certification, we are now better prepared to support their growing operations across European Union countries.”

Over the past month, ServiceRocket has been working with TRUSTe to finalize the privacy practices and statement for www.servicerocket.com, to become both U.S.-E.U. and US-Swiss Safe Harbor compliant. The Safe Harbor Principles provide a framework regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. ServiceRocket understands the importance of the privacy for customers and partners, and is committed to the Safe Harbor Privacy Principles.

This announcement follows ServiceRocket’s recent expansion into South America with the opening of its Santiago, Chile operations. Together, these announcements highlight the company’s dedication to providing fast growing software company partners and enterprises with exceptional customer support, implementation and training services on a global basis.

About ServiceRocket

ServiceRocket helps fast growing software companies deliver exceptional support and training to their enterprise customers. Companies like Alfresco, Atlassian, Cloudera, ElasticSearch, GoodData, Kaazing and Zendesk rely upon ServiceRocket’s advisory services, technology and global service delivery teams in Australia, Chile, Malaysia and the United States to educate and support their customers to accelerate revenue, lower costs and increase consumption. ServiceRocket is headquartered in Palo Alto, CA. Visit www.servicerocket.com for more information on ServiceRocket Santiago, the company’s products, services, support and careers.


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