Software is eating the world. We’re all familiar with this phrase, so much so that many of us working in enterprise software find it a to be a bit cliché. For those in the software industry, software is eating the world because enterprise customers are eating your software. And whether your software helps your customers run their payroll or share and collaborate on documents or run mission critical applications, your customers cannot be successful unless they are eating (and enjoying) your software.
If you are a customer success leader, you must be thinking, “Right, It’s my job to make sure my customers eat my software and enjoy the meal. If they enjoy the meal, they will order desert, after-dinner drinks, and come back again and again.” In other words, the job of a customer success leader is to make sure customers get the most out of the software they purchase, so they can be successful.
“…the job of a customer success leader is to make sure customers get the most out of the software they purchase, so they can be successful.”
Success could mean delivering error-free payroll that is easy to administer or improving productivity through increased document collaboration or managing a web site that can handle thousands of concurrent connections without missing a beat.
However success is defined, it is your job as a customer success leader to help customers achieve success through the use of your software.
ServiceRocket is the Gold Sponsor for Gainsight’s Pulse 2014
We at ServiceRocket help enterprises get the most out of the software they buy through training, support, implementations, and tools. This is the very reason we have chosen to sponsor Gainsight’s Pulse 2014 Conference - the customer success event of the year. Come join us at Pulse to learn how ServiceRocket helps fast growing software companies drive customer success.
We can’t wait to see you there!