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5 Ways Chatbots and AI Impact Customer Education

Posted by Julia Borgini on Sep 27, 2017 12:48:46 PM

Have you ever navigated to a website and seen that little chat window pop up asking if you'd like to speak with someone at the company about their products? You may think you're speaking to a "real" person at the company, but in reality you're probably talking to a chatbot designed to respond based on keywords in your answers.

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Topics: chatbot, AI, Business of Customer Education, VR, AR, Virtual Reality, Augmented Reality, chatbots

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