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Business of Customer Education Conference Recap and Session Audio Recordings

Posted by Bill Cushard on Jun 26, 2017 4:08:22 PM

In May 2017, we co-located our Business of Customer Education Conference (BOCE) at the Gainsight Pulse Customer Success Conference. The session audio was recorded, and we wanted to make them available. We had speakers from Workplace by Facebook, Atlassian, Gainsight, Cloudera, MuleSoft, Couchbase, and ServiceRocket, each of which shared their stories for how customer education plays a role in customer success. Below is a brief recap of each session and a link to the audio recording.  

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Topics: Atlassian, Gainsight, Customer Education, Couchbase, MuleSoft, Cloudera, Workplace by Facebook, Facebook, #CustomerSuccess

Designing Training Focused on People, Not Features

Posted by James Tacker on Feb 12, 2016 6:25:36 AM

In a recent LA Times column, featured high school calculus instructor Anthony Yom propelled his students to achieve a 95% pass rate for the AP calculus exam. The impressive part is he achieved this feat in an underpriviledged part of Los Angeles not known for high acadeic achievement.

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Topics: eLearning, JIRA, Atlassian, Training, Design, Learndot, NGINX, Instructional Design

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