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New Ways to Engage Learners Outside the Classroom

Posted by Julia Borgini on Mar 9, 2017 9:48:12 AM

The stand-alone conference is one way to engage learners outside of the classroom and gather like-minded people for networking and knowledge sharing. This is a the more 'traditional' or 'standard' type of event, where a company holds sessions on their topic of choice and invites subject experts to give talks and seminars on them. Think HBaseCon from Cloudera, MuleSoft Connect from MuleSoft, and Couchbase Connect from Couchbase.

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Topics: Research and Trends, Learning, Conferences, Business of Customer Education

Bringing The Business Of Customer Education Conference To Pulse 2017 Customer Success Event

Posted by Sarah E. Brown on Feb 27, 2017 11:14:32 AM

Original published February 23, 2017 on Business Wire.

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Topics: Customer Success, Events, Pulse, Training, Customer Education, Conferences, BOCE, Business of Customer Education

Backchannel: Business of Customer Education Conference '16

Posted by Bill Cushard on Mar 2, 2016 6:17:47 AM

The great thing about following a conference backchannel on Twitter is that you get to experience people's thoughts, emotions, photos, and real-time reactions to an event. In this brief post, we have curated the backchannel from the Business of Customer Education Conference, so that you can experience what people were saying during the event. And if you combine that with reading the recap blog we posted yesterday, I believe you will have a pretty good idea what occurred at the conference. So, if you attended, it may bring back memories and help reinforce what you learned. If you did not attend, reviewing the backchannel will give you a taste of what people learned.  

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Topics: Learning, Customer Education, Conferences, Virtual Reality

Recap: 2nd Annual Business of Customer Education Conference 2016

Posted by Bill Cushard on Mar 1, 2016 6:15:00 AM

On Thursday, February 25, 2016, ServiceRocket hosted it's second annual conference called "The Business of Customer Education" to bring together a community of customer education professionals to network, discuss pressing issues, and help pave a vision for the future of customer education. The theme of the conference was marketing, measuring, and managing the customer education function and featured thought leaders in the space, including special guest Robert Scoble, futurist at Rackspace, who talked about virtual reality and the future of learning. 

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Topics: Learning, GoodData, Gainsight, Customer Education, Conferences, Learndot, Robert Scoble

4 Reasons to Attend the Business of Customer Education Conference

Posted by Bill Cushard on Feb 8, 2016 8:19:31 AM

On February 25, 2016 in downtown Palo Alto, ServiceRocket is hosting the second annual Business of Customer Education Conference. The theme for this year is "Market, Manage, and Measure" your customer education business because we know these are on our minds just about every day, as we work like crazy to help our customers learn our products, drive renewals, and help our companies grow product sales.

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Topics: eLearning, Learning, Conferences, LMS

How Gainsight Applies Customer Success to Conference Participants

Posted by Bill Cushard on Nov 4, 2015 11:33:38 AM

On Thursday, October 29, I had the great opportunity to participate in Pulse Europe Conference in London. Although Pulse Customer Success conference has been running in the San Francisco Bay Area for the past four years and has grown enormously, Gainsight just hosted its first customer success conference in Europe, of which ServiceRocket was a proud Gold Sponsor. Gainsight expected big things, planned a first conference for big things, and the turnout was unbelievable. 

There were a few hundred people from all over Europe and even some friends from across the pond in the United States who attended. The reason for the conference's success? Because Gainsight focused every aspect of the conference on helping participants get value out of attending. 

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Topics: Customer Success, Gainsight, London, Conferences

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