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If You Stop Teaching Features, Your Customers Might Actually Learn Something

Posted by Bill Cushard on Aug 10, 2017 5:31:15 PM

When your customers say your training is ineffective or you see from reports that product use does not increase following an education intervention, one of the questions you should ask yourself is, "Are we helping customers understand the context for why our product exists and why they need to learn it?" One major problem with software education is that it is focused primarily on helping people learn features. Learning features without understanding basic concepts and without understanding "why" will often leave people bewildered about how to use the software.

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Topics: Customer Education, Instructional Design, Bloom's Taxonomy, Levels of Learning

How to Convert Live Courses into eLearning in 7 Steps

Posted by Julia Borgini on Aug 3, 2017 6:00:00 AM

A show of hands out there: how many of you are thinking of converting your live training courses into eLearning?

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Topics: eLearning, Instructional Design

It's Time To Start Your First Course Development Project in Scrum

Posted by Bill Cushard on Jul 19, 2017 6:00:00 AM

This blog post was co-written by Donna Weber and Bill Cushard. You can learn more about Donna on Linkedin and her work at Springboard Solutions

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Topics: Customer Education, Agile, scrum, Instructional Design, Course Development

Customer Education Design and Agile a Perfect Fit

Posted by Julia Borgini on Jul 13, 2017 6:00:00 AM

Many of today's technology companies use an Agile methodology to develop their software, like Scrum, Adaptive software development (ASD), Crystal Clear methods, and Extreme Programming (XP.) Many more use Agile in their non-software development business processes like marketing and product management. The iterative and collaborative nature of Agile allows people to focus on more than just the end product. Learning designers who are tired of the inflexible approach of ADDIE and more waterfall-related development methodologies might want to take a look at Agile and see how it can work for them.

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Topics: Learning, Customer Education, Agile, scrum, Instructional Design, SAM

How to Plug Course Development Elements into Scrum

Posted by Bill Cushard on Jul 11, 2017 6:00:00 AM

This blog post was co-written by Donna Weber and Bill Cushard. You can learn more about Donna on Linkedin and her work at Springboard Solutions

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Topics: Customer Education, Agile, scrum, Instructional Design, ADDIE

A Quick Guide to Scrum for Customer Education Teams

Posted by Bill Cushard on Jul 5, 2017 6:01:00 AM

This blog post was co-written by Donna Weber and Bill Cushard. You can learn more about Donna on Linkedin and her work at Springboard Solutions

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Topics: eLearning, Customer Education, Agile, scrum, Instructional Design, Course Development

Stop Using ADDIE the Same Old Way and Get Agile

Posted by Julia Borgini on Jun 28, 2017 6:00:00 AM

Technology and business are rapidly evolving, and it can be hard for learning professionals to keep up. You need to create more content that's more relevant than ever before, and do so more efficiently than in the past. So ask yourself, "Can I continue to use ADDIE to develop their learning programs?"

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Topics: Agile, Instructional Design, Software Training, LLAMA, ISD, Course Development

Trust me: Scalable customer education is not all that

Posted by Bill Cushard on Dec 2, 2016 10:20:46 AM

I know what you're thinking. Or at least I know what your management team is asking you to think and then do.

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Topics: Learning, Customer Education, LMS, Instructional Design

What is Performance-based Certification in Customer Education?

Posted by Kristine Xu on Aug 8, 2016 11:00:00 AM

When valuable time is put into developing and selling software and then educating your customers to use it, it’s important to make sure your customers actually learn how to use your software. However, the challenge with any software implementation is making sure users aren't just knowledgeable about using a tool, but that they can perform job tasks with your software.

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Topics: Learning, LMS, Instructional Design, Performance-based Certification, Certification, TrueAbility, Judith Hale

Should You Hire Customer Education Generalists or Specialists?

Posted by Bill Cushard on Jul 25, 2016 9:25:07 AM

Of all the customer education roles you could have on your team, when it comes to hiring someone to deliver training or someone to develop training, you will need to make a tough decision about which role to hire first. To make this decision easier, consider what type of training you will provide your customers. If you intend to provide only self-paced eLearning, you will start with someone who can develop content. Since no one will "deliver" training, you will not need an instructor. However, if you will offer live training or blended learning experiences, you will need both the skills of developing content and delivering training. 

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Topics: Training, Customer Education, Instructional Design

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