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Why Documentation Is So Important To Successful Customer Adoption

Posted by Julia Borgini on Oct 4, 2017 5:00:00 AM

Quick question: When you use Microsoft Word, do you use the built-in styles to add formatting and layout options to your documents? Or do you simply open a new document and start typing away, clicking the bold or bullet list buttons to change the way your text appears?

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Topics: Software Adoption, knowledge management, Customer Education, Gartner, Building Customer Training

Webinar Recap: Managing Knowledge for Customer Success

Posted by Bill Cushard on Mar 14, 2016 9:16:31 AM

On Tuesday, March 8, 2016, we hosted a webinar with special guest Francoise Tourniaire of FTWorks to discuss ways to manage knowledge to improve customer success. Not only is Francoise founder and owner of FTWorks, she is author of numerous books including, The Art of Software Support, Just Enough CRM, and Collective Wisdom, Transforming Support Through Knowledge, so she is uniquely qualified to talk about how enterprise software companies can put knowledge management support processes in place that help customers learn, use, and achieve desired outcomes using your software. 

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Topics: Customer Success, Software Adoption, Customer Education, self-service, knowledge management

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