Customers are tired of poor audio quality, so why do we still give it to them. I am taking about poor audio quality on live, online training and poor audio recordings on self-paced eLearning. When customers join our live training or start on one of our eLearning course and it sounds like the speaker is sitting in a wind tunnel or worse, they hear every tap, tap, tap on the desk or crinkle, crinkle, crinkle of shuffling paper next to the speaker phone, it is such a distraction that it makes customers want to just hang up. Have you ever heard this feedback from customers? Have you every wanted to hangup on a conference call when the audio was so bad?
“Hello? Is anyone out there?” I found myself asking while delivering one of my first live online classes. I’m having a “black hole syndrome” moment, and I’m panicked that I lost my connection and stranded my students. There are many reasons to launch a live online program, but how are you engaging students and ensuring they learn something?
You finally create a course or three with your small team, and customers buy your instructor-led training offerings. Congratulations. Now, how to meet the growing demand to deliver classes across the globe? Explore live online training.