<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=344430429281371&amp;ev=PageView&amp;noscript=1">

Using storytelling to deliver data-driven information

Posted by Julia Borgini on Aug 1, 2018 2:58:59 PM

As companies collect more data, they're continually looking for ways to communicate that information to people in a way that's engaging and informative. It's something that we're not good at because it's hard to do. That's where storytelling comes in. Humans have used storytelling to entertain, but more importantly, to teach and learn. Even today, storytelling is still one of the best ways to communicate with employees and customers alike. So those who can weave a good story with data will be more successful at delivering that information to readers.

Read More

Topics: Customer Education, Sales Enablement, Measure Training Effectiveness

Dare to find out if your training is effective?

Posted by Julia Borgini on Jul 11, 2018 11:53:07 AM

With the rise of the customer success philosophy, companies are spending even more on corporate training. They know well-trained customers use their products more, get more engaged, and are most likely to remain loyal. That's why it's important to measure the effectiveness of your training, to ensure that they're learning as much as they can, and can use what they learn.

Read More

Topics: Customer Education, Sales Enablement, Measure Training Effectiveness

A Data-Driven Approach to Customer Education That You Can Actually Take

Posted by Bill Cushard on Dec 18, 2017 5:43:08 PM

Being data-driven and running analytics and data science and predictive modeling and machine learning and setting up a data lake and hadoop and pig and hive and... You know what? Come to think of it. All of that just makes me want to take a nap. Of course we all need to be more data-driven in our approach to running a strategic customer education operation, but analytics is intimidating. Especially for those of us who did not double major in statistics and computer science. 

Read More

Topics: Analytics, Customer Education, Measure Training Effectiveness, Training Effectiveness

Join our Newsletter

Subscribe now to our Customer Education Weekly newsletter to receive hand-curated content from the customer education space and exclusive content about building and running your education operation that you cannot get anywhere else. Not even from our blog. By subscribing, you will also receive an email each time we publish a new blog post.

Interested in writing for the Customer Education blog? 

We love connecting with software leaders and writers who can help us fulfill our mission to create entertaining AND educational resources that people can put to use. Find out how.

Recent Posts

Popular Posts

Posts by Topic

see all

Written by

comments powered by Disqus