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Should the LMS take a Platform Approach?

Posted by Julia Borgini on Nov 10, 2016 5:03:00 AM

It is no secret that learning management systems (LMSs) have low customer satisfaction rates. Brandon Hall's research shows that 45% of customers are satisfied with their LMS, and 47% of  people surveyed are seeking a new LMS. Two of the six top reasons why people are so dissatisfied are: 1) poor reporting features; and 2) inability to adapt to changing needs. In a fast moving world, number two is a difficult challenge for any software provider building a product to satisfy customer needs. Customer education professionals have fast moving and unique needs, and it seems LMSs are chasing these needs with little success.

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Topics: Learning, Learning Management System, Apps, LMS, brandon Hall, Platform

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