An In-Depth Review Of Totango vs. Gainsight vs. Bluenose
Churn. Retention. Customer Success. Renewal. These measures are the lifeblood of any subscription business. They are also the KPIs of the Customer Success Manager. As the software industry shifts en masse to software-as-a-service (SaaS), this role is exploding – and several sophisticated tools are being brought to market to serve its practitioners. Perhaps the most central tool is the “customer success analytics platform” that promises to take your customer data and provide insights to move those KPIs in the right direction.