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How to Tie Customer Education to Business Results: A Customer Success Approach

Posted by Bill Cushard on Oct 18, 2016 12:39:00 PM
If you run your customer education business with profit and loss responsibility, you have a  revenue and profit margin target to hit each period. Revenue and profit are just about the most objective metrics to know whether your customer education team is performing well. After all, if your training offerings are not good, or you were not effective at selling training to customers, you would not make your revenue or profit numbers, and you would be under performing. 
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Topics: Enterprise Software, Learning Management System, Salesforce, LMS, Data, Evaluation

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