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Why Customer Education is a Good Customer Success Strategy

Posted by Julia Borgini on Oct 25, 2017 3:40:07 PM

Sarah Sproehnle was Cloudera Employee #20, so she's seen the company through a lot of interesting times. From when it was just a small start-up to its new IPO state, Sarah's seen it all. While initially hired to build a training organization, Sarah is now the VP of Customer Success. She brought the idea of having a formal CS department to Tom Reilly, the CEO of Cloudera, since she knew it would help the company achieve some of the overall business goals they were working on.

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Topics: Customer Education, Customer Success, Sarah Sproehnle, Cloudera, Tom Reilly

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