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Make Your Customer Training Surveys Customer-Focused

Posted by Julia Borgini on Jul 21, 2017 6:00:00 AM

Training surveys are one of THE most used tools in the customer education manager's toolbox. Surveys can impact everything from course design to facilitator hirings. The problem with most surveys is that they're not used properly. They're too long, go un-answered, don't provide actionable data, or just pile up in someone's desks, never to be used.  

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Topics: Training Needs Analysis, Training Effectiveness, Training Evaluation, TNA

Give Your Education Customers What They Want (Every Time)

Posted by Julia Borgini on Jul 10, 2017 10:12:42 AM

It's difficult to know what customers want in general, but this is especially true when it comes to their education needs. Customers say one thing but then want another. There's a clear discrepancy between customer feedback and the numbers you gather from your education programs. How can customer education managers balance the two to truly determine what education their customers need and then create the right offerings for them?

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Topics: Customer Education, Agile, Training Needs Analysis, Feedback, Survey

Prioritizing Customer Education Programs Means Making Choices

Posted by Bill Cushard on Oct 25, 2016 5:03:00 AM

It is difficult to prioritize course development projects when you have various competing needs and several courses that need to be developed. You just sit at your desk and ask yourself, "Which should we work on first?" The key to answering this question is to understand the different needs that are competing for your attention and how those needs overlap. A simple Venn diagram can help you see where these needs overlap and where they do not. Once you look at the problem in this way, it becomes more clear how to proceed.

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Topics: Customer Education, Training Needs Analysis

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