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5 Ways Chatbots and AI Impact Customer Education

Posted by Julia Borgini on Sep 27, 2017 12:48:46 PM

Have you ever navigated to a website and seen that little chat window pop up asking if you'd like to speak with someone at the company about their products? You may think you're speaking to a "real" person at the company, but in reality you're probably talking to a chatbot designed to respond based on keywords in your answers.

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Topics: Virtual Reality, AI, Business of Customer Education, VR, chatbot, AR, Augmented Reality, chatbots

Customer Education Leaders Should Put Virtual Reality (VR) on the Radar (Maybe)

Posted by Bill Cushard on Aug 1, 2017 8:32:18 AM

(Photo credit: Maurizio Pesce)

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Topics: eLearning, Customer Education, Virtual Reality, VR, Flipped Classroom

Backchannel: Business of Customer Education Conference '16

Posted by Bill Cushard on Mar 2, 2016 6:17:47 AM

The great thing about following a conference backchannel on Twitter is that you get to experience people's thoughts, emotions, photos, and real-time reactions to an event. In this brief post, we have curated the backchannel from the Business of Customer Education Conference, so that you can experience what people were saying during the event. And if you combine that with reading the recap blog we posted yesterday, I believe you will have a pretty good idea what occurred at the conference. So, if you attended, it may bring back memories and help reinforce what you learned. If you did not attend, reviewing the backchannel will give you a taste of what people learned.  

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Topics: Learning, Customer Education, Conferences, Virtual Reality

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