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5 Ways Chatbots and AI Impact Customer Education

Posted by Julia Borgini on Sep 27, 2017 12:48:46 PM

Have you ever navigated to a website and seen that little chat window pop up asking if you'd like to speak with someone at the company about their products? You may think you're speaking to a "real" person at the company, but in reality you're probably talking to a chatbot designed to respond based on keywords in your answers.

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Topics: Virtual Reality, AI, Business of Customer Education, VR, chatbot, AR, Augmented Reality, chatbots

Customer Education Leaders Should Put Virtual Reality (VR) on the Radar (Maybe)

Posted by Bill Cushard on Aug 1, 2017 8:32:18 AM


(Photo credit: Maurizio Pesce)

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Topics: eLearning, Customer Education, Virtual Reality, VR, Flipped Classroom

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