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Build Customer Success with a Killer Customer Education Tech Stack

Posted by Julia Borgini on Mar 29, 2017 6:25:03 AM

If you don't have a good customer education tech stack, you can't nail customer success. Your customer education program maps to customer success activities like new customer onboarding, identifying and engaging at-risk customers to prevent churn, and engaging with paying customers to ensure they're getting the most out of your tech products. Your customer education team needs to be able to work efficiently and effectively to create and modify education programs that will lead to higher customer engagement, increased renewals and retention, and better relationships with your prospects, leads, and customers.

They can't do that if you don't have the right tech stack to create, develop, deliver, and track your education programs. The tech stack you use matters because it gives you more variety in your delivery methods, gives you deeper insight into your existing education programs, and allows you to collaborate more efficiently with non-training teams like marketing, sales, and of course, customer success.

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Topics: Building Customer Training, Customer Success, Customer Outcomes, Customer journey, Workplace by Facebook, Workplace, Future of Work

Webinar Recap: Manage Customer Accounts with Workplace by Facebook

Posted by Julia Borgini on Mar 23, 2017 10:27:10 AM

When it comes to onboarding and managing customer relationships, superb organization and communication are paramount. ServiceRocket held a webinar on how to use Workplace by Facebook to manage every aspect of customer accounts.

As a Workplace by Facebook partner, ServiceRocket is helping organizations all over the world learn, implement and adopt Workplace to connect people, break down silos, and help organizations create collaborative cultures.

ServiceRocket co-hosts Bill Cushard and Sarah E. Brown were joined by special guest Robert Porter, Strategic Partner Manager at Facebook, for this hour-long webinar.

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Topics: Building Customer Training, Customer Success, Customer Outcomes, Customer journey, Workplace by Facebook, Workplace, Future of Work

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