--- title: Nice Work | Podcast by ServiceRocket Media | Atlassian description: Atlassian | A podcast about the innovative and collaborative work people do using the wide variety of tools in the Atlassian Suite. --- [![5cabf5c0efbaef51ac44e88e_ServiceRocket Wordmark White](https://blog.servicerocket.com/hubfs/5cabf5c0efbaef51ac44e88e_ServiceRocket%20Wordmark%20White.svg) ](http://www.servicerocket.com/) - [Contact](http://company.servicerocket.com/contact) - [Cart](http://marketplace.servicerocket.com/cart) - [Account](https://marketplace.servicerocket.com/login.html) # [![5cabf5c0efbaef51ac44e88e_ServiceRocket Wordmark White](https://blog.servicerocket.com/hubfs/5cabf5c0efbaef51ac44e88e_ServiceRocket%20Wordmark%20White.svg) ](http://www.servicerocket.com/) ## [![5cabf5c0efbaef51ac44e88e_ServiceRocket Wordmark White](https://blog.servicerocket.com/hubfs/5cabf5c0efbaef51ac44e88e_ServiceRocket%20Wordmark%20White.svg)](http://www.servicerocket.com/) ![Nicework-Podcast-Blog-no-buttons.jpg](https://blog.servicerocket.com/hs-fs/hubfs/FY18.Blue-NiceWork/Nicework-Podcast-Blog-no-buttons.jpg?width=1366&name=Nicework-Podcast-Blog-no-buttons.jpg "Nicework-Podcast-Blog-no-buttons.jpg") # Nice Work ## [028 Jacek Wizmur-Szymczak and Pawel Mazur Chat Finally Comes to Jira Service Desk](https://blog.servicerocket.com/niceworkpodcast/028-jacek-wizmur-szymczak-and-pawel-mazur-chat-finally-comes-to-jira-service-desk) A Podcast by [Bill Cushard](https://blog.servicerocket.com/niceworkpodcast/author/bill-cushard) on Oct 16, 2018 2:06:38 PM - [Tweet](https://twitter.com/share) Jira Service Desk makes it easy to enable customers and support professionals to communicate with transparency. Chat for Jira Service Desk, offered by Spartez, makes it even easier. According to Pawel Mazur of Spartez, "Agents have all the functionality of Jira Service Desk and the customer has a cute UI of a chat." And in a world where everything is moving to messaging, Chat for Jira Service Desk changes everything. Pawel Mazur and Jacek Wizmur-Szymczak from Spartez join Lacey Carlyle on Nice Work! to talk about how to improve customer interactions with chat. [Listen Now](https://blog.servicerocket.com/niceworkpodcast/028-jacek-wizmur-szymczak-and-pawel-mazur-chat-finally-comes-to-jira-service-desk) 0 Comments [Click here to read/write comments](https://blog.servicerocket.com/niceworkpodcast/028-jacek-wizmur-szymczak-and-pawel-mazur-chat-finally-comes-to-jira-service-desk#comments-listing) Topics: [Support](https://blog.servicerocket.com/niceworkpodcast/topic/support), [Atlassian](https://blog.servicerocket.com/niceworkpodcast/topic/atlassian), [Jira Service Desk](https://blog.servicerocket.com/niceworkpodcast/topic/jira-service-desk), [ITSM](https://blog.servicerocket.com/niceworkpodcast/topic/itsm), [Chatops](https://blog.servicerocket.com/niceworkpodcast/topic/chatops), [Spartez](https://blog.servicerocket.com/niceworkpodcast/topic/spartez) ## [021 Dave Shanley Top Down Helps but Bottom Up Definitely Works](https://blog.servicerocket.com/niceworkpodcast/021-dave-shanley-top-down-helps-but-bottom-up-definitely-works) A Podcast by [Bill Cushard](https://blog.servicerocket.com/niceworkpodcast/author/bill-cushard) on Jun 20, 2018 6:34:21 PM - [Tweet](https://twitter.com/share) In the book, *[Consumption Economics: The New Rules Rules of Tech](https://www.amazon.com/Consumption-Economics-New-Rules-Tech-ebook/dp/B0060M4A1C/ref=sr_1_1?s=digital-text&ie=UTF8&qid=1529543416&sr=1-1&keywords=consumption+economics)*, the authors share some horrifying stats. First...that the effective usage rate of enterprise software is 50%. Yikes. Second...that only 15% of enterprise software projects are rated successful by IT execs. Double yikes! Can you relate? Dave Shanley, VP of Analytics at [Jama Software](https://www.jamasoftware.com/), came by the studio at the Nice Work podcast to talk to [Lacey](https://twitter.com/laceytalkstech) about this. Dave told us one of the reasons for these failed software projects is that no one is communicating the why. "It's amazing to the see the gap where people are building products, but they are not enabling the team to fundamentally understand the why." [Listen Now](https://blog.servicerocket.com/niceworkpodcast/021-dave-shanley-top-down-helps-but-bottom-up-definitely-works) 0 Comments [Click here to read/write comments](https://blog.servicerocket.com/niceworkpodcast/021-dave-shanley-top-down-helps-but-bottom-up-definitely-works#comments-listing) Topics: [Atlassian](https://blog.servicerocket.com/niceworkpodcast/topic/atlassian), [Software](https://blog.servicerocket.com/niceworkpodcast/topic/software), [Product Management](https://blog.servicerocket.com/niceworkpodcast/topic/product-management), [Jira Software](https://blog.servicerocket.com/niceworkpodcast/topic/jira-software), [Jama Software](https://blog.servicerocket.com/niceworkpodcast/topic/jama-software) [All posts](https://blog.servicerocket.com/niceworkpodcast/all) ## [Back to All Podcasts](https://www.servicerocket.com/success/podcast) ## Subscribe Now Join Nice Work! An Atlassian Ecosystem Podcast. Subscribe to get exclusive updates about innovative and collaborative work people do using the wide variety of tools in the Atlassian Suite. ## Listen on your favorite network   [![Available on iTunes](https://no-cache.hubspot.com/cta/default/296336/d335f031-c4bd-4ded-b549-cbc01e070971.png)](https://cta-redirect.hubspot.com/cta/redirect/296336/d335f031-c4bd-4ded-b549-cbc01e070971)    [![Listen on Stitcher](https://no-cache.hubspot.com/cta/default/296336/4f52cfc9-fa97-47bc-9cf8-9e63bab9b8e0.png)](https://cta-redirect.hubspot.com/cta/redirect/296336/4f52cfc9-fa97-47bc-9cf8-9e63bab9b8e0)  --- ### Recent Posts ### Posts by Topic - [Atlassian (2)](https://blog.servicerocket.com/niceworkpodcast/tag/atlassian) - [Jira Software (2)](https://blog.servicerocket.com/niceworkpodcast/tag/jira-software) - [Chatops (1)](https://blog.servicerocket.com/niceworkpodcast/tag/chatops) - [Flatiron School (1)](https://blog.servicerocket.com/niceworkpodcast/tag/flatiron-school) - [ITSM (1)](https://blog.servicerocket.com/niceworkpodcast/tag/itsm) - [Jama Software (1)](https://blog.servicerocket.com/niceworkpodcast/tag/jama-software) - [Jira (1)](https://blog.servicerocket.com/niceworkpodcast/tag/jira) - [Jira Service Desk (1)](https://blog.servicerocket.com/niceworkpodcast/tag/jira-service-desk) - [Product Management (1)](https://blog.servicerocket.com/niceworkpodcast/tag/product-management) - [Remote Work (1)](https://blog.servicerocket.com/niceworkpodcast/tag/remote-work) - [Software (1)](https://blog.servicerocket.com/niceworkpodcast/tag/software) - [Spartez (1)](https://blog.servicerocket.com/niceworkpodcast/tag/spartez) - [Support (1)](https://blog.servicerocket.com/niceworkpodcast/tag/support) - [collaboration (1)](https://blog.servicerocket.com/niceworkpodcast/tag/collaboration) [see all](https://blog.servicerocket.com/niceworkpodcast/tag/atlassian#) - [![](https://blog.servicerocket.com/hs-fs/file-2481247987-svg/servicerocket_img/536bbb278409cba93508c6eb_facebook.svg) ](http://www.facebook.com/servicerocket) - [![](https://blog.servicerocket.com/hs-fs/file-2481247997-svg/servicerocket_img/536bbc66c0b084ab35bc82b2_google.svg) ](https://plus.google.com/+servicerocket) - [![](https://blog.servicerocket.com/hs-fs/file-2474406426-svg/servicerocket_img/536bbf325ffc74066fd8c26f_twitter.svg) ](http://www.twitter.com/servicerocket) - [![](https://blog.servicerocket.com/hs-fs/file-2481247992-svg/servicerocket_img/536bbc7f5ffc74066fd8c22c_rss.svg) ](http://company.servicerocket.com/blog) ![](https://blog.servicerocket.com/hs-fs/file-2481248017-png/servicerocket_img/5456ea0911fe688e1cf31dff_rocket-left-blank-back.png) © 2020 ServiceRocket [![TRUSTe European Safe Harbor certification](https://blog.servicerocket.com/hs-fs/file-2481248012-htm/servicerocket_img/seal.htm) ](http://privacy.truste.com/privacy-seal/ServiceRocket,-Inc-/validation?rid=149e6ba9-d415-4abf-a3bb-6f732086e4a0)