028 Jacek Wizmur-Szymczak and Pawel Mazur Chat Finally Comes to Jira Service Desk

A Podcast by Bill Cushard on Oct 16, 2018 2:06:38 PM

Jira Service Desk makes it easy to enable customers and support professionals to communicate with transparency. Chat for Jira Service Desk, offered by Spartez, makes it even easier. According to Pawel Mazur of Spartez, "Agents have all the functionality of Jira Service Desk and the customer has a cute UI of a chat." And in a world where everything is moving to messaging, Chat for Jira Service Desk changes everything. Pawel Mazur and Jacek Wizmur-Szymczak from Spartez join Lacey Carlyle on Nice Work! to talk about how to improve customer interactions with chat.

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Topics: Support, Atlassian, Jira Service Desk, ITSM, Chatops, Spartez

021 Dave Shanley Top Down Helps but Bottom Up Definitely Works

A Podcast by Bill Cushard on Jun 20, 2018 6:34:21 PM

In the book, Consumption Economics: The New Rules Rules of Tech, the authors share some horrifying stats. First...that the effective usage rate of enterprise software is 50%. Yikes. Second...that only 15% of enterprise software projects are rated successful by IT execs. Double yikes! Can you relate? Dave Shanley, VP of Analytics at Jama Software, came by the studio at the Nice Work podcast to talk to Lacey about this. Dave told us one of the reasons for these failed software projects is that no one is communicating the why. "It's amazing to the see the gap where people are building products, but they are not enabling the team to fundamentally understand the why."

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Topics: Atlassian, Software, Product Management, Jira Software, Jama Software

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