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Ep. 30 | TSIA's Steve Frost on Sales, Services and Customer Success in XaaS World

A Podcast by Sarah E. Brown and Bill Cushard on Jan 11, 2017 8:07:17 AM

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Topics: Ben Horowitz, Customer Success, SaaS, Sales, Helping Sells, Podcast, Netscape, A16Z, Andreesen Horowitz, TSIA, Expand Selling

Ep. 23 | ServiceRocket CEO Rob Castaneda On Why Nothing Happens Until Someone Learns

A Podcast by Sarah E. Brown and Bill Cushard on Sep 28, 2016 1:25:37 PM

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Topics: Podcast, Learning, LMS

Ep. 9 | Katie Rogers On Growing SalesLoft 2,000% While Helping Customers Succeed

A Podcast by Sarah E. Brown and Bill Cushard on Apr 1, 2016 4:54:56 PM

Katie_Rogers.jpg

Katie Rogers

Vp of Client Services

SalesLoft

In this episode, we talk to Katie Rogers, VP of Client Services at SalesLoft. After admiring Katie's work from afar, Bill and Sarah met Katie at Gainsight Pulse Conference 2015. Katie joined us to talk about how she grew SalesLoft's customer success function from scratch during a period when the company grew 2,000%. Listen to learn how she did it while retaining her characteristic high energy and keeping sane.

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Topics: Customer Success, Podcast, Helping Sells, SalesLoft

Ep. 1 | What the Heck is Helping Sells Radio?

A Podcast by Sarah E. Brown and Bill Cushard on Feb 3, 2016 1:42:49 PM

Hello everyone, and welcome to Helping Sells Radio, a podcast about helping customers discover, adopt, and thrive using your software. In this inaugural episode of Helping Sells Radio, co-hosts Sarah E. Brown and Bill Cushard talk about what Helping Sells Radio is, why we are doing a podcast, and what listeners can expect in upcoming episodes.

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Topics: Customer Success, SaaS, Customer Education, Sales, Podcast

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