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Ep. 30 | TSIA's Steve Frost on Sales, Services and Customer Success in XaaS World

A Podcast by Sarah E. Brown and Bill Cushard on Jan 11, 2017 8:07:17 AM

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Topics: Customer Success, SaaS, Sales, Podcast, Helping Sells, TSIA, Ben Horowitz, Netscape, Andreesen Horowitz, Expand Selling, A16Z

Ep. 23 | ServiceRocket CEO Rob Castaneda On Why Nothing Happens Until Someone Learns

A Podcast by Sarah E. Brown and Bill Cushard on Sep 28, 2016 1:25:37 PM

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Topics: Learning, LMS, Podcast

Ep. 9 | Katie Rogers On Growing SalesLoft 2,000% While Helping Customers Succeed

A Podcast by Sarah E. Brown and Bill Cushard on Apr 1, 2016 4:54:56 PM

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Katie Rogers

Vp of Client Services

SalesLoft

In this episode, we talk to Katie Rogers, VP of Client Services at SalesLoft. After admiring Katie's work from afar, Bill and Sarah met Katie at Gainsight Pulse Conference 2015. Katie joined us to talk about how she grew SalesLoft's customer success function from scratch during a period when the company grew 2,000%. Listen to learn how she did it while retaining her characteristic high energy and keeping sane.

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Topics: Customer Success, Podcast, Helping Sells, SalesLoft

Ep. 7 | Tom Krackeler and Rachel English on Customer Success

A Podcast by Sarah E. Brown and Bill Cushard on Mar 2, 2016 9:00:00 AM

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Tom Krackeler

Senior Vice President of Products

Zuora

Rachel English

Director of Customer Success

Zuora

Today's episode features Tom Krackeler, Senior Vice President of Products at Zuora and Rachel English, Director of Customer Success at Zuora. Tom and Rachel joined us to discuss the future of Customer Success in the subscription economy. 

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Topics: Customer Success, marketing, Podcast

Ep. 6 | Value Nurturing with Author Anne Janzer

A Podcast by Sarah E. Brown and Bill Cushard on Feb 17, 2016 1:18:15 PM

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Anne Janzer

Writer, Content Marketing Consultant, Author

In this episode, Anne Janzer, writer, content marketing consultant and author of Subscription Marketing: Strategies for Nurturing Customers in a World of Churn joins us to discuss lessons from working with a hundred technology companies and clients that include serial entrepreneurs, industry thought leaders, and technology pioneers. 

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Topics: Customer Success, marketing, Podcast

Ep. 5 | Nils Vinje - Glide Consulting and Outcomes in Customer Success

A Podcast by Sarah E. Brown and Bill Cushard on Feb 3, 2016 2:24:59 PM

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Nils Vinje

Founder

Glide Consulting

This week Nils Vinje, founder of Glide Consulting, joins Helping Sells Radio to discuss where customer success is headed and how he helps SaaS companies build high performing customer success organizations. 

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Topics: Customer Success, Podcast

Ep. 4 | Adam Avramescu - Training at Optimizely

A Podcast by Sarah E. Brown and Bill Cushard on Feb 3, 2016 2:23:11 PM

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Adam Avramescu

Head of Customer Education

Optimizely

This week Adam Avramescu, Head of Customer Education at Optimizely, joins Helping Sells Radio to discuss optimizing web experiences. A/B testing, Bloom’s Taxonomy, how to educate customers on a product they don’t actually have to use (perish the thought), and what’s happening at the Bay area Customer Education MeetUp.

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Topics: Customer Education, Podcast, Optimizely

Ep. 3 | Joshua Zerkel on Training at Evernote

A Podcast by Sarah E. Brown and Bill Cushard on Feb 3, 2016 2:22:17 PM

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Joshua Zerkel

Director of Worldwide Account Management and Training

Evernote

Today's guest is Joshua Zerkel, Director of Worldwide Account Management and Training at Evernote and founder and CEO of Custom Living Solutions, one of the Bay Area’s premier productivity and organizing consulting firms. At Evernote, Joshua leads a global team and oversees all onboarding, training, retention, and customer success programs for new and existing Evernote business customers. Listen to learn how to help your company, your team and your customers to become more productive.

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Topics: Customer Education, Podcast, Helping Sells, Evernote, Productivity

Ep. 2 | Lincoln Murphy - Gainsight and Evangelizing Customer Success

A Podcast by Sarah E. Brown and Bill Cushard on Feb 3, 2016 2:20:18 PM

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Lincoln Murphy

Customer Success Evangelist

Gainsight

In today's episode, we interview Lincoln Murphy, Gainsight Customer Success Evangelist and Founder of Sixteen Ventures. Lincoln, an expert in customer success and SaaS growth, shares about Gainsight's approach to helping customers at Gainsight and through consulting at Sixteen Ventures. Lincoln discusses Customer Success University (CSU), Gainsight's wildly popular Pulse Conference, and how he embraces a "helping sells" approach to enable SaaS companies to accelerate their growth across the Customer Lifecycle, from customer acquisition to retention.

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Topics: Customer Success, Gainsight, Podcast, Helping Sells, Radio

Ep. 1 | What the Heck is Helping Sells Radio?

A Podcast by Sarah E. Brown and Bill Cushard on Feb 3, 2016 1:42:49 PM

Hello everyone, and welcome to Helping Sells Radio, a podcast about helping customers discover, adopt, and thrive using your software. In this inaugural episode of Helping Sells Radio, co-hosts Sarah E. Brown and Bill Cushard talk about what Helping Sells Radio is, why we are doing a podcast, and what listeners can expect in upcoming episodes.

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Topics: Customer Success, SaaS, Customer Education, Sales, Podcast

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