Bill Cushard

Bill Cushard covers the intersection of learning, software adoption, and customer success. His career has focused on helping companies adopt disruptive software through learning, change management, communications, and implementations that help people get the most out the software.

Bill Cushard is also the author of the 2018 book, The Art of Agile Marketing: A Practical Roadmap for Implementing Kanban and Scrum in Jira and Confluence.

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Recent Posts

Implementing YayPay Improves DSO and the Customer Experience

Posted by Bill Cushard on Mar 5, 2019 9:05:58 PM

Helping customers i mplement software is our business.  W hen we implement software ourselves, you’d think we would do it pretty well. At the very least, you might say we are slightly paranoid about not following our own methodology. So, w hen we implemented YayPay , accounts receivable management software , we wanted to make sure the implementation was successful. To do that, one of the first things we did was make a list of outcomes we wanted to accomplish. It may sound cliche and overly simplified, but a critical ingredient of any successful software project is clarity on why you bought the software in the first place .
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Topics: Software Adoption

ServiceRocket Founder and CEO Rob Castaneda Honored with Two Alumni Excellence Awards from the University of Technology Sydney

Posted by Bill Cushard on Sep 28, 2017 6:47:14 PM

If Rob knew I was writing this blog, he might object. But there are times when one must take initiative, defy one's boss in the name of the greater good, and ask for forgiveness at some unforeseen time in the future that may or may not occur.

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Topics: ServiceRocket, Rob Castaneda, UTS, University of Technology Sydney

Kuala Lumpur DevOps Engineers and Software Developers Eager to Learn Docker

Posted by Bill Cushard on Jan 31, 2016 4:00:00 PM

This post was contributed by Jeremy Kow, Regional Manager at ServiceRocket in Kuala Lumpur.

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Topics: Malaysia, ServiceRocket, DevOps, Engineering, Kuala Lumpur, Docker, MeetUp, Software Development

Selling Doesn't Help, But Helping Sells

Posted by Bill Cushard on Sep 18, 2015 9:00:00 AM

In the late 90s, during the dot-com boom, I worked at one of the leading online brokers. It was an exciting time to simultaneously work at a company that was disrupting an industry, while also having direct contact with customers who used the service to take control of their financial lives.

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Topics: Customer Success, Research and Trends, Tech, Ideas, Silicon Valley, company values

Guess Who Made the Silicon Valley 40 Under 40? Rob Castaneda

Posted by Bill Cushard on Dec 12, 2014 2:28:00 AM

Rob Castaneda was in that large conference room for over an hour. Standing, talking, and writing all over that whiteboard. Yes. That whiteboard. And on that whiteboard were diagrams and workflows and business models that had the prospect wanting more. Much more. The meeting ran long. Throughout the intensity and deep concentration of everyone in the room, no one had caught what was happening.

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Topics: Culture, Company, Silicon Valley