Bill Cushard
Bill Cushard is also the author of the 2018 book, The Art of Agile Marketing: A Practical Roadmap for Implementing Kanban and Scrum in Jira and Confluence.
Recent Posts
Implementing YayPay Improves DSO and the Customer Experience
Posted by Bill Cushard on Mar 5, 2019 9:05:58 PM
Topics: Software Adoption
ServiceRocket Founder and CEO Rob Castaneda Honored with Two Alumni Excellence Awards from the University of Technology Sydney
Posted by Bill Cushard on Sep 28, 2017 6:47:14 PM
If Rob knew I was writing this blog, he might object. But there are times when one must take initiative, defy one's boss in the name of the greater good, and ask for forgiveness at some unforeseen time in the future that may or may not occur.
Topics: ServiceRocket, Rob Castaneda, UTS, University of Technology Sydney
Kuala Lumpur DevOps Engineers and Software Developers Eager to Learn Docker
Posted by Bill Cushard on Jan 31, 2016 4:00:00 PM
This post was contributed by Jeremy Kow, Regional Manager at ServiceRocket in Kuala Lumpur.
Topics: Malaysia, ServiceRocket, DevOps, Engineering, Kuala Lumpur, Docker, MeetUp, Software Development
In the late 90s, during the dot-com boom, I worked at one of the leading online brokers. It was an exciting time to simultaneously work at a company that was disrupting an industry, while also having direct contact with customers who used the service to take control of their financial lives.
Topics: Customer Success, Research and Trends, Tech, Ideas, Silicon Valley, company values
Guess Who Made the Silicon Valley 40 Under 40? Rob Castaneda
Posted by Bill Cushard on Dec 12, 2014 2:28:00 AM
Rob Castaneda was in that large conference room for over an hour. Standing, talking, and writing all over that whiteboard. Yes. That whiteboard. And on that whiteboard were diagrams and workflows and business models that had the prospect wanting more. Much more. The meeting ran long. Throughout the intensity and deep concentration of everyone in the room, no one had caught what was happening.
Topics: Culture, Company, Silicon Valley