Selling Doesn't Help, But Helping Sells

Posted by Bill Cushard on Sep 18, 2015 9:00:00 AM

In the late 90s, during the dot-com boom, I worked at one of the leading online brokers. It was an exciting time to simultaneously work at a company that was disrupting an industry, while also having direct contact with customers who used the service to take control of their financial lives.

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Topics: Customer Success, Research and Trends, Tech, Ideas, Silicon Valley, company values

ServiceRocket Hosts An Evening With Women In Technology In Kuala Lumpur

Posted by Sarah E. Brown on Jun 26, 2015 4:07:00 AM

ServiceRocket recently hosted a Women In Technology panel in Kuala Lumpur, Malaysia featuring two of Silicon Valley's Women of Influence: ServiceRocket's COO, Erin Rand and VP of Marketing, Colleen Blake who was also named one of Silicon Valley's top 40 Under 40.

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Topics: Tech, Start-ups, Culture, Company, Silicon Valley, ServiceRocket Spotlight

Guess Who Made the Silicon Valley 40 Under 40? Rob Castaneda

Posted by Bill Cushard on Dec 12, 2014 2:28:00 AM

Rob Castaneda was in that large conference room for over an hour. Standing, talking, and writing all over that whiteboard. Yes. That whiteboard. And on that whiteboard were diagrams and workflows and business models that had the prospect wanting more. Much more. The meeting ran long. Throughout the intensity and deep concentration of everyone in the room, no one had caught what was happening.

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Topics: Culture, Company, Silicon Valley