Training is Customer Success.

We’ve always believed that the pathway to success is training.

Since beginning in 2001, we’ve been helping software companies deliver great training to their customers. Back then, training courses were 5 days in length, with thick textbooks, hours of coding and great lunch time chats.

These days, training is even more important. It is Customer Success. Customers need to learn fast. You need them to learn at anytime, anyplace and in a variety of formats. It’s pretty obvious that customers who can learn more will be more successful and self-sufficient - the industry is waking up to this simple fact.

by Daniel Luebke (@danieljluebke)

ServiceRocket would like to thank Gainsight for inviting us to sponsor their very successful second annual Customer Success conference, Pulse.

Pulse 2014 drew a huge crowd to the Intercontinental Hotel in downtown San Francisco for two days of learning and networking customer success. We met an outstanding number of dynamic leaders and organizations throughout the event.