While the ServiceRocket Values may not directly reference "music", you might think rhythm was innate to the growth of the company by visiting any of our global offices.
ServiceRocket is proud of the strength of our four global offices - Sydney, where we were founded, Kuala Lumpur, our largest office, Santiago, our newest office, and Palo Alto, our Global Headquarters.
While all hold true to the same values, created by Rocketeers, each has a unique spice of life.
ServiceRocket is a customer success company. We help fast growing software companies launch and grow their business by providing training, support and utilization services to their enterprise customers. In other words, we help enterprise customers get the best value out of their software.
After nearly 14 years in The Land Down Under, ServiceRocket has moved to a beautiful new office space in Sydney, Australia.
ServiceRocket recently hosted a Women In Technology panel in Kuala Lumpur, Malaysia featuring two of Silicon Valley's Women of Influence: ServiceRocket's COO, Erin Rand and VP of Marketing, Colleen Blake who was also named one of Silicon Valley's top 40 Under 40.
by Adeline (Hooi Ling) Ng
I started my career in HR over 15 years ago. I chose HR because I believe that it is where I can make an impact on people, culture and growth.
My 15 years has not been all glory. During my career I have experienced:
- Bosses who expected me to lie when an employee lodged a complaint with the labour office of unjust termination.
- Companies that are so process-oriented that they are blind to improvements, because it was not according to the process.
- Bosses that are so business-focused that they forget it’s their people that made them successful.
- Overly political work environments that impede work productivity and business innovation.
by Ruiza Cruz and Sarah E. Brown
In 2013, two of our team members arrived in “The City of The Island Hills” with a vision: to set up our first-ever office in Santiago, Chile. Shortly after joining the team in Santiago to help launch the new office, CEO Robert Castaneda returned from a local meetup with exciting news: SmartBoxTV had offered ServiceRocket space at their office--and they spoke English!
It was great news, indeed. And the rest is history! We’ve spent many hours alongside the wonderful SmartBoxTV team, and are grateful for the role they played in our early journey in Santiago.
by Daniel Luebke, (@danieljluebke)
ServiceRocket was founded in Sydney, Australia in 2001 as a training services company (at the time called CustomWare). Since then we've moved our headquarters to Palo Alto, California and grown the scope of our business to help bridge the consumption gap between fast-growing software companies and their enterprise customers.
Rob Castaneda was in that large conference room for over an hour. Standing, talking, and writing all over that whiteboard. Yes. That whiteboard. And on that whiteboard were diagrams and workflows and business models that had the prospect wanting more. Much more. The meeting ran long. Throughout the intensity and deep concentration of everyone in the room, no one had caught what was happening.