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Selling Doesn't Help, But Helping Sells

Posted by Bill Cushard on Sep 18, 2015 9:00:00 AM

In the late 90s, during the dot-com boom, I worked at one of the leading online brokers. It was an exciting time to simultaneously work at a company that was disrupting an industry, while also having direct contact with customers who used the service to take control of their financial lives.

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Topics: Customer Success, Research and Trends, Tech, Ideas, Silicon Valley, company values

New Executive Hires To Bring Customer Success To The Enterprise

Posted by Sarah E. Brown on Jul 10, 2015 9:30:00 AM

We recently announced the addition of two new executives joining our team, Adam May and Peter Marquez. The new hires will help us expand software success including training implementation and delivery, and driving expansion to the East Coast through the opening of a new Boston, Massachusetts office.

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Topics: Customer Success, Jobs, Company

Crossing the Chasm to Customer Success

Posted by Peter John Marquez on Jul 9, 2015 4:53:00 PM

ServiceRocket lands in Boston and brings its “Love Your Software” formula for Customer Success to the East Coast. 

25 local hardcore technology managers welcomed me to ServiceRocket and ServiceRocket to Boston last month, looking for answers on how they could get more out of their software and their investment in Agile – especially as applied to DevOps and the Atlassian Suite.

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Topics: Customer Success, Company

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