We recently announced the addition of two new executives joining our team, Adam May and Peter Marquez. The new hires will help us expand software success including training implementation and delivery, and driving expansion to the East Coast through the opening of a new Boston, Massachusetts office.

ServiceRocket lands in Boston and brings its “Love Your Software” formula for Customer Success to the East Coast. 

25 local hardcore technology managers welcomed me to ServiceRocket and ServiceRocket to Boston last month, looking for answers on how they could get more out of their software and their investment in Agile – especially as applied to DevOps and the Atlassian Suite.

ServiceRocket recently hosted a Women In Technology panel in Kuala Lumpur, Malaysia featuring two of Silicon Valley's Women of Influence: ServiceRocket's COO, Erin Rand and VP of Marketing, Colleen Blake who was also named one of Silicon Valley's top 40 Under 40.

by Adeline (Hooi Ling) Ng

I started my career in HR over 15 years ago. I chose HR because I believe that it is where I can make an impact on people, culture and growth.

My 15 years has not been all glory. During my career I have experienced:

• Bosses who expected me to lie when an employee lodged a complaint with the labour office of unjust termination.
• Companies that are so process-oriented that they are blind to improvements, because it was not according to the process.
• Bosses that are so business-focused that they forget it’s their people that made them successful.
• Overly political work environments that impede work productivity and business innovation.