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Ep. 60 | Steve Portigal on Using a Classic Improv Game to Uncover More Customer Insights

Sarah E. Brown and Bill Cushard on Dec 29, 2017 10:27:00 AM Product Management, Steve Portigal, User Research

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Ep. 59 | Ken Hirsohn On Why Customer Training Must Be Fully Integrated With The Entire Customer Experience

Sarah E. Brown and Bill Cushard on Dec 22, 2017 5:48:46 AM Building Customer Training, Customer Experience

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Ep. 58 | Paul Smith Says You Need to Tell These Customer Success Stories, and They Are Not Testimonials

Sarah E. Brown and Bill Cushard on Dec 15, 2017 1:27:14 PM Lead with a Story, Storytelling, Sell with a Story, Paul Smith

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Ep. 57 | Marty Cagan Says Product Management Begins With a Customer Letter

Sarah E. Brown and Bill Cushard on Dec 7, 2017 11:37:51 AM Product Management

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Ep. 56 | Boaz Maor On Why Customer Maturity IS Customer Success

Sarah E. Brown and Bill Cushard on Dec 1, 2017 8:38:22 AM Customer Success

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