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Ep. 55 | Greg Warner Helped a Customer See His Grandkids for the First Time in Months

A Podcast by Sarah E. Brown and Bill Cushard on Oct 27, 2017 10:30:00 AM

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Topics: Customer Success Education, Customer Success, Training is Customer Success, Helping Sells

Ep. 54 | Irit Eizips of CSMPractice Develops Accountable Customers

A Podcast by Sarah E. Brown and Bill Cushard on Oct 13, 2017 10:27:22 AM

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Topics: Customer Success Education, Customer Success, Training is Customer Success, Helping Sells, accountable customers

Ep. 53 | Nicolle Paradise of ADP Has a New Name for Customer Experience

A Podcast by Sarah E. Brown and Bill Cushard on Sep 28, 2017 12:44:39 PM

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Topics: Customer Success, Helping Sells, Customer Experience, nicole paradise

Ep. 52 | Dave Blake of ClientSuccess On Delivering Customer Success In Between Onboarding And Renewals

A Podcast by Sarah E. Brown and Bill Cushard on Sep 14, 2017 6:32:56 AM

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Topics: Customer Success, Helping Sells, Marcus Sheridan, CustomerEducation

Ep. 51 | Marcus Sheridan: Great Teaching is the Greatest Sales Tool

A Podcast by Sarah E. Brown and Bill Cushard on Sep 4, 2017 10:44:39 AM

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Topics: Customer Success, Helping Sells, Marcus Sheridan, CustomerEducation

Ep. 50 | Adam O'Donnell of Successly Live Shares What He Learned From 200+ Customer Success Interviews

A Podcast by Sarah E. Brown and Bill Cushard on Aug 18, 2017 7:05:16 AM

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Topics: Customer Success, Helping Sells, NPS, Adam O'Donnell, Sucessly Live, Net Expansion

Ep. 49 | Nichole Elizabeth DeMeré Says PMs and CSMs Must Align On Customer Journeys

A Podcast by Sarah E. Brown and Bill Cushard on Aug 2, 2017 6:38:00 PM

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Topics: Customer Success, Product Management, Nichole Elizabeth DeMere, Lincoln Murphy, desired outcomes

Ep. 48 | Emilia D'Anzica of WalkMe is Back to Tell CSMs to Lead Customers to Success

A Podcast by Sarah E. Brown and Bill Cushard on Jul 25, 2017 4:52:32 PM

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Topics: Customer Success, Customer Education, WalkMe, Emilia D'Anzica

Ep. 47 | Chris Doell of Cisco On Selecting Vendors Based On How They Help Post-Sale

A Podcast by Sarah E. Brown and Bill Cushard on Jul 14, 2017 11:08:47 AM

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Topics: Customer Success, SaaS, Cloud, Chef Software, Chris Doell, Cisco, OpenDNS

Ep. 42-46 The Business of Customer Education Episodes

A Podcast by Sarah E. Brown and Bill Cushard on Jul 5, 2017 3:00:04 PM

In these special episodes of Helping Sells Radio, we share audio from the Business of Customer Education conference, which was co-located at the Gainsight Pulse Customer Success Conference in May 2017.

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Topics: Customer Success, Atlassian, Gainsight, Customer Education, Couchbase, MuleSoft, Cloudera, Workplace by Facebook, Facebook, BOCE, Business of Customer Education

Ep. 39 | Rachel Orston of UserIQ Just Hired a Customer Growth Architect and You Should Too

A Podcast by Sarah E. Brown and Bill Cushard on May 15, 2017 4:34:22 PM

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Topics: Customer Success, marketing, UserIQ, Rachel Orston

Ep. 38 | Donna Weber Says You Can't Scale Customer Success Without Customer Education, And You Should Listen To Her

A Podcast by Sarah E. Brown and Bill Cushard on Apr 28, 2017 4:45:52 PM

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Topics: Customer Success, Customer Education, Customer Experience

Ep. 33 | Gainsight VP of Marketing Anthony Kennada Says Customer Experience Will Shape The Next Frontier Of B2B Customer Success

A Podcast by Sarah E. Brown and Bill Cushard on Feb 23, 2017 9:50:00 AM

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Topics: Customer Success, Pulse, Gainsight, SaaS, Customer Outcomes, Customer Experience

Ep. 32 | Amy Mustoe On Building Customer Success From The Ground Up

A Podcast by Sarah E. Brown and Bill Cushard on Feb 6, 2017 3:37:43 PM

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Topics: Customer Success, SaaS, Customer Outcomes

Ep. 30 | TSIA's Steve Frost on Sales, Services and Customer Success in XaaS World

A Podcast by Sarah E. Brown and Bill Cushard on Jan 11, 2017 8:07:17 AM

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Topics: Customer Success, SaaS, Sales, Podcast, Helping Sells, TSIA, Ben Horowitz, Netscape, Andreesen Horowitz, Expand Selling, A16Z

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