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Ep. 52 | Dave Blake of ClientSuccess On Delivering Customer Success In Between Onboarding And Renewals

A Podcast by Sarah E. Brown and Bill Cushard on Sep 14, 2017 6:32:56 AM

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Topics: Customer Success, Helping Sells, Marcus Sheridan, CustomerEducation

Ep. 51 | Marcus Sheridan: Great Teaching is the Greatest Sales Tool

A Podcast by Sarah E. Brown and Bill Cushard on Sep 4, 2017 10:44:39 AM

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Topics: Customer Success, Helping Sells, Marcus Sheridan, CustomerEducation

Ep. 50 | Adam O'Donnell of Successly Live Shares What He Learned From 200+ Customer Success Interviews

A Podcast by Sarah E. Brown and Bill Cushard on Aug 18, 2017 7:05:16 AM

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Topics: Customer Success, Helping Sells, NPS, Adam O'Donnell, Sucessly Live, Net Expansion

Ep. 49 | Nichole Elizabeth DeMeré Says PMs and CSMs Must Align On Customer Journeys

A Podcast by Sarah E. Brown and Bill Cushard on Aug 2, 2017 6:38:00 PM

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Topics: Customer Success, Product Management, Nichole Elizabeth DeMere, Lincoln Murphy, desired outcomes

Ep. 48 | Emilia D'Anzica of WalkMe is Back to Tell CSMs to Lead Customers to Success

A Podcast by Sarah E. Brown and Bill Cushard on Jul 25, 2017 4:52:32 PM

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Topics: Customer Success, Customer Education, WalkMe, Emilia D'Anzica

Ep. 47 | Chris Doell of Cisco On Selecting Vendors Based On How They Help Post-Sale

A Podcast by Sarah E. Brown and Bill Cushard on Jul 14, 2017 11:08:47 AM

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Topics: Customer Success, SaaS, Cloud, Chef Software, Chris Doell, Cisco, OpenDNS

Ep. 42-46 The Business of Customer Education Episodes

A Podcast by Sarah E. Brown and Bill Cushard on Jul 5, 2017 3:00:04 PM

In these special episodes of Helping Sells Radio, we share audio from the Business of Customer Education conference, which was co-located at the Gainsight Pulse Customer Success Conference in May 2017.

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Topics: Customer Success, Atlassian, Gainsight, Customer Education, Couchbase, MuleSoft, Cloudera, Workplace by Facebook, Facebook, BOCE, Business of Customer Education

Ep. 39 | Rachel Orston of UserIQ Just Hired a Customer Growth Architect and You Should Too

A Podcast by Sarah E. Brown and Bill Cushard on May 15, 2017 4:34:22 PM

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Topics: Customer Success, marketing, UserIQ, Rachel Orston

Ep. 38 | Donna Weber Says You Can't Scale Customer Success Without Customer Education, And You Should Listen To Her

A Podcast by Sarah E. Brown and Bill Cushard on Apr 28, 2017 4:45:52 PM

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Topics: Customer Success, Customer Education, Customer Experience

Ep. 33 | Gainsight VP of Marketing Anthony Kennada Says Customer Experience Will Shape The Next Frontier Of B2B Customer Success

A Podcast by Sarah E. Brown and Bill Cushard on Feb 23, 2017 9:50:00 AM

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Topics: Customer Success, Pulse, Gainsight, SaaS, Customer Outcomes, Customer Experience

Ep. 32 | Amy Mustoe On Building Customer Success From The Ground Up

A Podcast by Sarah E. Brown and Bill Cushard on Feb 6, 2017 3:37:43 PM

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Topics: Customer Success, SaaS, Customer Outcomes

Ep. 30 | TSIA's Steve Frost on Sales, Services and Customer Success in XaaS World

A Podcast by Sarah E. Brown and Bill Cushard on Jan 11, 2017 8:07:17 AM

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Topics: Customer Success, SaaS, Sales, Podcast, Helping Sells, TSIA, Ben Horowitz, Netscape, Andreesen Horowitz, Expand Selling, A16Z

Ep. 28 | Samuel Hulick Shares The Secrets To Successful User Onboarding

A Podcast by Sarah E. Brown and Bill Cushard on Dec 14, 2016 1:13:14 PM

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Topics: Customer Success, Onboarding, User Experience (UX)

Ep. 18 | Gainsight CEO Nick Mehta On Educating Customers To Achieve More Value

A Podcast by Sarah E. Brown and Bill Cushard on Jul 25, 2016 12:27:12 PM

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Topics: Customer Success, Software Adoption, Gainsight, Conferences

Ep. 15 | Gainsight Pulse Conference 2016 Special Edition

A Podcast by Sarah E. Brown and Bill Cushard on Jun 7, 2016 4:26:23 PM

In this episode, Bill and Sarah take the audience to the Customer Success industry's premier conference, Gainsight Pulse Conference 2016. Guests interviewed include: MindTouch CEO Aaron Fulkerson, Cloudera VP Customer Success Sarah SproehnleWalkMe VP Customer Engagement Emilia D'Anzica, and Glide Consulting founders Nils Vinje and Alex McClafferty. Hear insiders' perspectives on the future of customer success and helping customers love your software.

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Topics: Customer Success, Pulse, Gainsight, Customer Education, WalkMe, MindTouch, Cloudera, Glide Consulting

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