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Ep. 65 | Kyle Jepson and Josh Harcus Increased Revenue 6X By Training Sales To Help

A Podcast by Julia Borgini on Mar 23, 2018 5:33:42 AM

Josh Harcus

Kyle Jepson

 

"What can I help you find?"

That's the question Josh Harcus used to grow revenues at Hüify 6X in a one year period. We heard about this story from Kyle Jepson at a HubSpot event and we just knew we had to invite them on to the show.

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Topics: Customer Success, SaaS, Customer Experience, Customer Relationships, Sales Team

Ep. 64 | Whitney Sales Explains Why Founders Must Love Selling

A Podcast by Sarah E. Brown and Bill Cushard on Feb 23, 2018 7:10:43 AM

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Topics: Customer Success, Sales, Expand Selling, Selling Process, Salesperson, Company Founder

Ep. 62 | Kristen Hayer Explains Why Customer Success Managers Need To Love Their Data

A Podcast by Sarah E. Brown and Bill Cushard on Jan 31, 2018 6:02:37 AM

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Topics: Customer Success, GoodData, Data, CSM, Kristen Hayer

Ep. 57 | Marty Cagan Says Product Management Begins With a Customer Letter

A Podcast by Sarah E. Brown and Bill Cushard on Dec 7, 2017 11:37:51 AM

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Topics: Customer Success, Product Management

Ep. 56 | Boaz Maor On Why Customer Maturity IS Customer Success

A Podcast by Sarah E. Brown and Bill Cushard on Dec 1, 2017 8:38:22 AM

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Topics: Customer Success, OpenGov, Boaz Maor, Customer Maturity Index

Ep. 55 | Greg Warner Helped a Customer See His Grandkids for the First Time in Months

A Podcast by Sarah E. Brown and Bill Cushard on Oct 27, 2017 10:30:00 AM

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Topics: Customer Success Education, Customer Success, Training is Customer Success, Helping Sells

Ep. 54 | Irit Eizips of CSMPractice Develops Accountable Customers

A Podcast by Sarah E. Brown and Bill Cushard on Oct 13, 2017 10:27:22 AM

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Topics: Customer Success Education, Customer Success, Training is Customer Success, Helping Sells, accountable customers

Ep. 53 | Nicolle Paradise of ADP Has a New Name for Customer Experience

A Podcast by Sarah E. Brown and Bill Cushard on Sep 28, 2017 12:44:39 PM

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Topics: Customer Success, Helping Sells, Customer Experience, nicole paradise

Ep. 52 | Dave Blake of ClientSuccess On Delivering Customer Success In Between Onboarding And Renewals

A Podcast by Sarah E. Brown and Bill Cushard on Sep 14, 2017 6:32:56 AM

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Topics: Customer Success, Helping Sells, Marcus Sheridan, CustomerEducation

Ep. 51 | Marcus Sheridan: Great Teaching is the Greatest Sales Tool

A Podcast by Sarah E. Brown and Bill Cushard on Sep 4, 2017 10:44:39 AM

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Topics: Customer Success, Helping Sells, Marcus Sheridan, CustomerEducation

Ep. 50 | Adam O'Donnell of Successly Live Shares What He Learned From 200+ Customer Success Interviews

A Podcast by Sarah E. Brown and Bill Cushard on Aug 18, 2017 7:05:16 AM

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Topics: Customer Success, Helping Sells, NPS, Adam O'Donnell, Sucessly Live, Net Expansion

Ep. 49 | Nichole Elizabeth DeMeré Says PMs and CSMs Must Align On Customer Journeys

A Podcast by Sarah E. Brown and Bill Cushard on Aug 2, 2017 6:38:00 PM

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Topics: Customer Success, Product Management, Nichole Elizabeth DeMere, Lincoln Murphy, desired outcomes

Ep. 48 | Emilia D'Anzica of WalkMe is Back to Tell CSMs to Lead Customers to Success

A Podcast by Sarah E. Brown and Bill Cushard on Jul 25, 2017 4:52:32 PM

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Topics: Customer Success, Customer Education, WalkMe, Emilia D'Anzica

Ep. 47 | Chris Doell of Cisco On Selecting Vendors Based On How They Help Post-Sale

A Podcast by Sarah E. Brown and Bill Cushard on Jul 14, 2017 11:08:47 AM

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Topics: Customer Success, SaaS, Cloud, Chef Software, Chris Doell, Cisco, OpenDNS

Ep. 42-46 The Business of Customer Education Episodes

A Podcast by Sarah E. Brown and Bill Cushard on Jul 5, 2017 3:00:04 PM

In these special episodes of Helping Sells Radio, we share audio from the Business of Customer Education conference, which was co-located at the Gainsight Pulse Customer Success Conference in May 2017.

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Topics: Customer Success, Atlassian, Gainsight, Customer Education, Couchbase, MuleSoft, Cloudera, Workplace by Facebook, Facebook, BOCE, Business of Customer Education

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