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Ep. 76 | Jeanne Bliss is Disrupting the Golden Rule

A Podcast by Bill Cushard on Jul 4, 2018 8:03:00 AM

According to Jeanne Bliss, a four-time author, customer experience expert, and founder of Customer Bliss, one of the keys to creating an amazing customer experience starts by hiring people and not resumes. "Employees often define the company for customers," she said, influencing the entire customer experience. Jeanne joined Bill on Helping Sells Radio podcast to talk about why today's companies need to wrap humanity into their customer experience model and how that helps them grow.

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Topics: Customer Success, Customer Experience

Ep. 75 | Ari Hoffman Reveals the Secret to Telling Stories that Resonate with Customers

A Podcast by Bill Cushard on Jun 22, 2018 3:44:42 PM

According to Ari Hoffman, customer success is kind of like being a professional sports coach. The coach's number 1 priority isn't to fill the stands with fans, help the team get new sponsors, or worry about the price of food at the concession stands — it's to help the players win games. Help the players succeed on the field (or court, or wherever they play). It's just one of the reasons why Hoffman, Customer Fanatic at MindTouch, spends his days listening to and sharing stories with customers, colleagues, other people in the tech industry, and even his friends and family. He wants to hear it all because he's curious about the stories that "engage people and raise the bar for everyone."


#HelpingSells Podcast Ep. 75: @arigobie reveals the Secret to Telling Stories that Resonate with Customers: https://ctt.ec/m7G3L+ #storytelling #CustomerSuccess


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Topics: Customer Success, marketing

Ep. 73 | Patrick Lawler and Dave Derington from Azuqua Your Data Sucks!

A Podcast by Julia Borgini on Jun 8, 2018 4:31:00 PM

Companies know they should be using their data more effectively, but there's just so much of it that it's hard to know where to start. The biggest hurdle, according to Patrick Lawler and Dave Derington of Azuqua is that data is isolated in different areas of the company. The second is that no one has a good process to analyze the data they gather, so it just sits there, accumulating. "The idea of 'my data' can be daunting," Patrick said. "You'll make incremental strides if you just break it down into little chunks."

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Topics: Customer Success

Ep. 65 | Kyle Jepson and Josh Harcus Increased Revenue 6X By Training Sales To Help

A Podcast by Julia Borgini on Mar 23, 2018 5:33:42 AM

Josh Harcus

Kyle Jepson

 

"What can I help you find?"

That's the question Josh Harcus used to grow revenues at Hüify 6X in a one year period. We heard about this story from Kyle Jepson at a HubSpot event and we just knew we had to invite them on to the show.

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Topics: Customer Success, SaaS, Customer Experience, Customer Relationships, Sales Team

Ep. 64 | Whitney Sales Explains Why Founders Must Love Selling

A Podcast by Sarah E. Brown and Bill Cushard on Feb 23, 2018 7:10:43 AM

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Topics: Customer Success, Sales, Expand Selling, Selling Process, Salesperson, Company Founder

Ep. 62 | Kristen Hayer Explains Why Customer Success Managers Need To Love Their Data

A Podcast by Sarah E. Brown and Bill Cushard on Jan 31, 2018 6:02:37 AM

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Topics: Customer Success, GoodData, Data, CSM, Kristen Hayer

Ep. 57 | Marty Cagan Says Product Management Begins With a Customer Letter

A Podcast by Sarah E. Brown and Bill Cushard on Dec 7, 2017 11:37:51 AM

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Topics: Customer Success, Product Management

Ep. 56 | Boaz Maor On Why Customer Maturity IS Customer Success

A Podcast by Sarah E. Brown and Bill Cushard on Dec 1, 2017 8:38:22 AM

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Topics: Customer Success, OpenGov, Boaz Maor, Customer Maturity Index

Ep. 55 | Greg Warner Helped a Customer See His Grandkids for the First Time in Months

A Podcast by Sarah E. Brown and Bill Cushard on Oct 27, 2017 10:30:00 AM

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Topics: Customer Success Education, Customer Success, Training is Customer Success, Helping Sells

Ep. 54 | Irit Eizips of CSMPractice Develops Accountable Customers

A Podcast by Sarah E. Brown and Bill Cushard on Oct 13, 2017 10:27:22 AM

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Topics: Customer Success Education, Customer Success, Training is Customer Success, Helping Sells, accountable customers

Ep. 53 | Nicolle Paradise of ADP Has a New Name for Customer Experience

A Podcast by Sarah E. Brown and Bill Cushard on Sep 28, 2017 12:44:39 PM

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Topics: Customer Success, Helping Sells, Customer Experience, nicole paradise

Ep. 52 | Dave Blake of ClientSuccess On Delivering Customer Success In Between Onboarding And Renewals

A Podcast by Sarah E. Brown and Bill Cushard on Sep 14, 2017 6:32:56 AM

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Topics: Customer Success, Helping Sells, Marcus Sheridan, CustomerEducation

Ep. 51 | Marcus Sheridan: Great Teaching is the Greatest Sales Tool

A Podcast by Sarah E. Brown and Bill Cushard on Sep 4, 2017 10:44:39 AM

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Topics: Customer Success, Helping Sells, Marcus Sheridan, CustomerEducation

Ep. 50 | Adam O'Donnell of Successly Live Shares What He Learned From 200+ Customer Success Interviews

A Podcast by Sarah E. Brown and Bill Cushard on Aug 18, 2017 7:05:16 AM

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Topics: Customer Success, Helping Sells, NPS, Adam O'Donnell, Sucessly Live, Net Expansion

Ep. 49 | Nichole Elizabeth DeMeré Says PMs and CSMs Must Align On Customer Journeys

A Podcast by Sarah E. Brown and Bill Cushard on Aug 2, 2017 6:38:00 PM

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Topics: Customer Success, Product Management, Nichole Elizabeth DeMere, Lincoln Murphy, desired outcomes

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