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Ep. 47 | Chris Doell of Cisco On Selecting Vendors Based On How They Help Post-Sale

A Podcast by Sarah E. Brown and Bill Cushard on Jul 14, 2017 11:08:47 AM

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Topics: Customer Success, SaaS, Cloud, Chef Software, Chris Doell, Cisco, OpenDNS

Ep. 33 | Gainsight VP of Marketing Anthony Kennada Says Customer Experience Will Shape The Next Frontier Of B2B Customer Success

A Podcast by Sarah E. Brown and Bill Cushard on Feb 23, 2017 9:50:00 AM

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Topics: Customer Success, Pulse, Gainsight, SaaS, Customer Outcomes, Customer Experience

Ep. 32 | Amy Mustoe On Building Customer Success From The Ground Up

A Podcast by Sarah E. Brown and Bill Cushard on Feb 6, 2017 3:37:43 PM

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Topics: Customer Success, SaaS, Customer Outcomes

Ep. 30 | TSIA's Steve Frost on Sales, Services and Customer Success in XaaS World

A Podcast by Sarah E. Brown and Bill Cushard on Jan 11, 2017 8:07:17 AM

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Topics: Customer Success, SaaS, Sales, Podcast, Helping Sells, TSIA, Ben Horowitz, Netscape, Andreesen Horowitz, Expand Selling, A16Z

Ep. 29 | TrustRadius' Dailius Wilson On Why Telling the Truth is Great for Selling SaaS

A Podcast by Sarah E. Brown and Bill Cushard on Dec 29, 2016 2:39:27 PM

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Topics: SaaS, Helping Sells, TrustRadius

Ep. 20 | Amrita Chandra Of CrowdRiff On Executing Customer Success-Focused Marketing Programs

A Podcast by Sarah E. Brown and Bill Cushard on Aug 16, 2016 2:51:40 PM

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Topics: SaaS, marketing, Amrita Chandra, CrowdRiff

Ep. 13 | Catherine Blackmore On Whether Customer Success Should Help Accounts Or People

A Podcast by Sarah E. Brown and Bill Cushard on May 10, 2016 7:30:00 AM

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Topics: Interviews with Experts, Customer Success, SaaS

Ep. 12 | Todd Eby On Why Achieving Real Customer Success is the Hardest Simple Thing to Do

A Podcast by Sarah E. Brown and Bill Cushard on May 9, 2016 9:37:32 AM

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Topics: Interviews with Experts, Customer Success, SaaS

Ep. 11 | Geoffrey Moore: Organizing to Compete in an Age of Disruption

A Podcast by Sarah E. Brown and Bill Cushard on Apr 26, 2016 4:24:20 PM

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Topics: Geoffrey Moore, Salesforce, SaaS, Cloud, Technology, Disruption, Microsoft, Azure

Ep. 8 | Ryan Battles, Author: Using Periscope for Business

A Podcast by Sarah E. Brown and Bill Cushard on Mar 21, 2016 2:37:29 PM

Ryan_Battles.jpg

Ryan Battles

Co-Founder

Harpoon

Sarah and Bill started off the show talking about a recent a16z Podcast with the CEO of Optimizely, which reminded Sarah and Bill of the interview in Episode 4 with Adam Avremescu, the Head of Education from Optimizely. The a16z Podcast is a great podcast if you are into following distruptive technology and startups. 

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Topics: SaaS, marketing, Periscope

Ep. 1 | What the Heck is Helping Sells Radio?

A Podcast by Sarah E. Brown and Bill Cushard on Feb 3, 2016 1:42:49 PM

Hello everyone, and welcome to Helping Sells Radio, a podcast about helping customers discover, adopt, and thrive using your software. In this inaugural episode of Helping Sells Radio, co-hosts Sarah E. Brown and Bill Cushard talk about what Helping Sells Radio is, why we are doing a podcast, and what listeners can expect in upcoming episodes.

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Topics: Customer Success, SaaS, Customer Education, Sales, Podcast

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