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Ep. 94 | Sarah E. Brown Grow Your Startup Career When You're Not the Founder

A Podcast by Bill Cushard on Oct 16, 2018 9:59:23 AM

Sarah E. Brown, author of Power to the Startup People: How to Grow Your Startup Career When You're Not the Founder, wants to help people evaluate whether and how to build a career in startups. As we talk about on the show, most of what is written about startups is for the founder. Little-to-none has been written to help employees. Until now. Working at a startup can be fun and exciting and enriching and lucrative. Working at a startup can also be stressful and purposeless and cliche and unprofitable. To make matters worse, one startup might be a perfect fit for you, but a terrible match for your best friend, who you think is so much like you. In other words, working at startups is not for everyone. The point is to evaluate what you want out of your career and see how that matches up with what startups can offering. You need to look for a fit.

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Topics: Sarah E. Brown, Start-ups, StartUps, SaaS, Software, #CustomerSuccess, Customer Success

Ep. 84 | Nils Vinje Says Low Maturity Customers Need You To Do A Lot Of Work. Be Ready for It.

A Podcast by Bill Cushard on Sep 7, 2018 10:30:00 AM

Nils Vinje, from Glide Consulting, just gave me a new perspective on customer success readiness at SaaS companies. Although Jason Lemkin says customer success is a single digit hireand he may be right most of the time....Nils says, "Not so fast." According to Nils, when to hire customer success depends on the maturity level of your customer. "It's wonderful to disrupt a market. However, it's also terrible to disrupt a market." Said another way, it's good to "have the first solution" to a problem because it's a greenfield opportunity. BUT. "If there has been no solution there prior, there is no ownership in that organization for that particular function. There are no processes. There are no people who run those processes. The customer will therefore need a lot more help than a customer success organization can or should provide. 

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Topics: SaaS, Customer Success, Jason Lemkin, Nils Vinje

Ep. 65 | Kyle Jepson and Josh Harcus Increased Revenue 6X By Training Sales To Help

A Podcast by Julia Borgini on Mar 23, 2018 5:33:42 AM

Josh Harcus

Kyle Jepson

 

"What can I help you find?"

That's the question Josh Harcus used to grow revenues at Hüify 6X in a one year period. We heard about this story from Kyle Jepson at a HubSpot event and we just knew we had to invite them on to the show.

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Topics: Sales Team, SaaS, Customer Relationships, Customer Experience, Customer Success

Ep. 47 | Chris Doell of Cisco On Selecting Vendors Based On How They Help Post-Sale

A Podcast by Sarah E. Brown and Bill Cushard on Jul 14, 2017 11:08:47 AM

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Topics: Cisco, Chris Doell, Customer Success, OpenDNS, Chef Software, SaaS, Cloud

Ep. 33 | Gainsight VP of Marketing Anthony Kennada Says Customer Experience Will Shape The Next Frontier Of B2B Customer Success

A Podcast by Sarah E. Brown and Bill Cushard on Feb 23, 2017 9:50:00 AM

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Topics: Customer Success, Customer Outcomes, SaaS, Customer Experience, Pulse, Gainsight

Ep. 32 | Amy Mustoe On Building Customer Success From The Ground Up

A Podcast by Sarah E. Brown and Bill Cushard on Feb 6, 2017 3:37:43 PM

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Topics: Customer Success, Customer Outcomes, SaaS

Ep. 30 | TSIA's Steve Frost on Sales, Services and Customer Success in XaaS World

A Podcast by Sarah E. Brown and Bill Cushard on Jan 11, 2017 8:07:17 AM

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Topics: Ben Horowitz, Customer Success, SaaS, Sales, Helping Sells, Podcast, Netscape, A16Z, Andreesen Horowitz, TSIA, Expand Selling

Ep. 29 | TrustRadius' Dailius Wilson On Why Telling the Truth is Great for Selling SaaS

A Podcast by Sarah E. Brown and Bill Cushard on Dec 29, 2016 2:39:27 PM

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Topics: SaaS, Helping Sells, TrustRadius

Ep. 20 | Amrita Chandra Of CrowdRiff On Executing Customer Success-Focused Marketing Programs

A Podcast by Sarah E. Brown and Bill Cushard on Aug 16, 2016 2:51:40 PM

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Topics: Amrita Chandra, CrowdRiff, SaaS, marketing

Ep. 13 | Catherine Blackmore On Whether Customer Success Should Help Accounts Or People

A Podcast by Sarah E. Brown and Bill Cushard on May 10, 2016 7:30:00 AM

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Topics: Interviews with Experts, Customer Success, SaaS

Ep. 12 | Todd Eby On Why Achieving Real Customer Success is the Hardest Simple Thing to Do

A Podcast by Sarah E. Brown and Bill Cushard on May 9, 2016 9:37:32 AM

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Topics: Interviews with Experts, Customer Success, SaaS

Ep. 11 | Geoffrey Moore: Organizing to Compete in an Age of Disruption

A Podcast by Sarah E. Brown and Bill Cushard on Apr 26, 2016 4:24:20 PM

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Topics: Geoffrey Moore, Salesforce, SaaS, Cloud, Technology, Disruption, Microsoft, Azure

Ep. 8 | Ryan Battles, Author: Using Periscope for Business

A Podcast by Sarah E. Brown and Bill Cushard on Mar 21, 2016 2:37:29 PM

Ryan_Battles.jpg

Ryan Battles

Co-Founder

Harpoon

Sarah and Bill started off the show talking about a recent a16z Podcast with the CEO of Optimizely, which reminded Sarah and Bill of the interview in Episode 4 with Adam Avremescu, the Head of Education from Optimizely. The a16z Podcast is a great podcast if you are into following distruptive technology and startups. 

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Topics: SaaS, marketing, Periscope

Ep. 1 | What the Heck is Helping Sells Radio?

A Podcast by Sarah E. Brown and Bill Cushard on Feb 3, 2016 1:42:49 PM

Hello everyone, and welcome to Helping Sells Radio, a podcast about helping customers discover, adopt, and thrive using your software. In this inaugural episode of Helping Sells Radio, co-hosts Sarah E. Brown and Bill Cushard talk about what Helping Sells Radio is, why we are doing a podcast, and what listeners can expect in upcoming episodes.

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Topics: Customer Success, SaaS, Customer Education, Sales, Podcast

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