<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=344430429281371&amp;ev=PageView&amp;noscript=1">

Ep. 90 | Arjun Devgan Do You Have an Adoption Framework to Help Your Customers?

A Podcast by Bill Cushard on Sep 18, 2018 8:27:00 AM

Here is the question of the day: "How far do you go to help a customer adopt your software?" I ask this question to many of our guests, and there isn't one right answer. As you can imagine, there are many answers. In other words, "It depends." My favorite answer now comes from Arjun Devgan, VP of global customer success and services at Percolate. His answer is to create a methodology for adopting the software, publish an eBook describing it, and then publish tools customers can use during their implementation or digital transformation. 

Listen Now

Topics: marketing, Percolate, Arjun Devgan, Gainsight, Customer Success

Ep. 81 | Allison Pickens Do Your Customers Get Promoted After Deploying Your Product?

A Podcast by Bill Cushard on Aug 17, 2018 11:24:00 AM

You want outcomes? Allison Pickens, Chief Customer & Corporate Development Officer at Gainsight, has outcomes. In fact, she is perhaps suggesting the ultimate customer outcome that a customer could have after using your product. That outcome? Getting promoted. Think about it. Someone...an actual person bought your product. They stuck their neck out. Convinced many other people in their organization that buying your product was a good idea. The your product is a promise to make some meaningful improvement. People agreed and green-lighted the project. Looking back...someone is going to ask, "Was that a success?" If it was, perhaps your customer now looks so good, he or she ought to be promoted. Right? So, how many of your customers have been promoted? I think that might be the ultimate customer outcome. 

Listen Now

Topics: Customer Success, Outcomes, Gainsight, Allison Pickens

Ep. 2 | Lincoln Murphy - Gainsight and Evangelizing Customer Success

A Podcast by Sarah E. Brown and Bill Cushard on Feb 3, 2016 2:20:18 PM

Lincoln_Murphy.png

Lincoln Murphy

Customer Success Evangelist

Gainsight

In today's episode, we interview Lincoln Murphy, Gainsight Customer Success Evangelist and Founder of Sixteen Ventures. Lincoln, an expert in customer success and SaaS growth, shares about Gainsight's approach to helping customers at Gainsight and through consulting at Sixteen Ventures. Lincoln discusses Customer Success University (CSU), Gainsight's wildly popular Pulse Conference, and how he embraces a "helping sells" approach to enable SaaS companies to accelerate their growth across the Customer Lifecycle, from customer acquisition to retention.

Listen Now

Topics: Customer Success, Gainsight

Subscribe Now

Join the Helping Sells Movement. Subscribe to get exclusive updates about upcoming guests and behind the scenes lessons.

Recent Posts