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Ep. 48 | Emilia D'Anzica of WalkMe is Back to Tell CSMs to Lead Customers to Success

A Podcast by Sarah E. Brown and Bill Cushard on Jul 25, 2017 4:52:32 PM

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Topics: Customer Success, Customer Education, WalkMe, Emilia D'Anzica

Ep. 42-46 The Business of Customer Education Episodes

A Podcast by Sarah E. Brown and Bill Cushard on Jul 5, 2017 3:00:04 PM

In these special episodes of Helping Sells Radio, we share audio from the Business of Customer Education conference, which was co-located at the Gainsight Pulse Customer Success Conference in May 2017.

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Topics: Customer Success, Atlassian, Gainsight, Customer Education, Couchbase, MuleSoft, Cloudera, Workplace by Facebook, Facebook, BOCE, Business of Customer Education

Ep. 38 | Donna Weber Says You Can't Scale Customer Success Without Customer Education, And You Should Listen To Her

A Podcast by Sarah E. Brown and Bill Cushard on Apr 28, 2017 4:45:52 PM

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Topics: Customer Success, Customer Education, Customer Experience

Ep. 37 | Bluecore VP of Customer Success Chad Horenfeldt On Hacking Customer Success

A Podcast by Sarah E. Brown and Bill Cushard on Apr 20, 2017 3:48:30 PM


Chad Horenfeldt

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Topics: Customer Success Education, Customer Education, Helping Sells, Customer journey, #CustomerSuccess

Ep. 15 | Gainsight Pulse Conference 2016 Special Edition

A Podcast by Sarah E. Brown and Bill Cushard on Jun 7, 2016 4:26:23 PM

In this episode, Bill and Sarah take the audience to the Customer Success industry's premier conference, Gainsight Pulse Conference 2016. Guests interviewed include: MindTouch CEO Aaron Fulkerson, Cloudera VP Customer Success Sarah SproehnleWalkMe VP Customer Engagement Emilia D'Anzica, and Glide Consulting founders Nils Vinje and Alex McClafferty. Hear insiders' perspectives on the future of customer success and helping customers love your software.

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Topics: Customer Success, Pulse, Gainsight, Customer Education, WalkMe, MindTouch, Cloudera, Glide Consulting

Ep. 10 | Building Customer Education Revenue Machines with Danielle Tomlinson of Plex Systems

A Podcast by Sarah E. Brown and Bill Cushard on Apr 13, 2016 11:11:45 AM

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Danielle Tomlinson

VP of Global Education

Plex Systems

In today's episode, we speak to Danielle Tomlinson, VP of Global Education at Plex Systems. Danielle has built education functions from scratch and built mature ones into optimized functions. At Business Objects, SAP, Hortonworks and other fast-growing software companies, Danielle has honed running a business education department to achieve outcomes like increased renewals and revenue. Hear her approach to customer education that helps customers while driving revenue.

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Topics: Building Customer Training, Customer Education

Ep. 4 | Adam Avramescu - Training at Optimizely

A Podcast by Sarah E. Brown and Bill Cushard on Feb 3, 2016 2:23:11 PM

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Adam Avramescu

Head of Customer Education

Optimizely

This week Adam Avramescu, Head of Customer Education at Optimizely, joins Helping Sells Radio to discuss optimizing web experiences. A/B testing, Bloom’s Taxonomy, how to educate customers on a product they don’t actually have to use (perish the thought), and what’s happening at the Bay area Customer Education MeetUp.

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Topics: Customer Education, Podcast, Optimizely

Ep. 3 | Joshua Zerkel on Training at Evernote

A Podcast by Sarah E. Brown and Bill Cushard on Feb 3, 2016 2:22:17 PM

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Joshua Zerkel

Director of Worldwide Account Management and Training

Evernote

Today's guest is Joshua Zerkel, Director of Worldwide Account Management and Training at Evernote and founder and CEO of Custom Living Solutions, one of the Bay Area’s premier productivity and organizing consulting firms. At Evernote, Joshua leads a global team and oversees all onboarding, training, retention, and customer success programs for new and existing Evernote business customers. Listen to learn how to help your company, your team and your customers to become more productive.

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Topics: Customer Education, Podcast, Helping Sells, Evernote, Productivity

Ep. 1 | What the Heck is Helping Sells Radio?

A Podcast by Sarah E. Brown and Bill Cushard on Feb 3, 2016 1:42:49 PM

Hello everyone, and welcome to Helping Sells Radio, a podcast about helping customers discover, adopt, and thrive using your software. In this inaugural episode of Helping Sells Radio, co-hosts Sarah E. Brown and Bill Cushard talk about what Helping Sells Radio is, why we are doing a podcast, and what listeners can expect in upcoming episodes.

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Topics: Customer Success, SaaS, Customer Education, Sales, Podcast

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