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Ep. 77 | Matt Cameron on Helping Sales Teams Gain Domain Expertise

A Podcast by Bill Cushard on Jul 25, 2018 9:06:57 AM

Matt Cameron used to hand write letters to prospects to get into their office for a sales call. After granting Matt a meeting, a global company CFO said to him, "I need to believe that you know something that I need to know now." Whoa! How many SDRs are thinking like that? Not many. At least in part, it seems this experience has driven Matt on his mission to help sales people learn executive acumen and become experts in the domain into which they sell, so that they can help prospects create value. Matt is well on his way. He founded SalesOps Central and created the SaaSy Sales Management boot camp to do just that. His background is as a sales leader at Salesforce and Yammer, two sales juggernauts to be sure. 

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Topics: Customer Success, Customer Experience, B2B, Sales Team, Enterprise Social Networking

Ep. 76 | Jeanne Bliss is Disrupting the Golden Rule

A Podcast by Bill Cushard on Jul 4, 2018 8:03:00 AM

According to Jeanne Bliss, a four-time author, customer experience expert, and founder of Customer Bliss, one of the keys to creating an amazing customer experience starts by hiring people and not resumes. "Employees often define the company for customers," she said, influencing the entire customer experience. Jeanne joined Bill on Helping Sells Radio podcast to talk about why today's companies need to wrap humanity into their customer experience model and how that helps them grow.

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Topics: Customer Success, Customer Experience

Ep. 65 | Kyle Jepson and Josh Harcus Increased Revenue 6X By Training Sales To Help

A Podcast by Julia Borgini on Mar 23, 2018 5:33:42 AM

Josh Harcus

Kyle Jepson

 

"What can I help you find?"

That's the question Josh Harcus used to grow revenues at Hüify 6X in a one year period. We heard about this story from Kyle Jepson at a HubSpot event and we just knew we had to invite them on to the show.

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Topics: Sales Team, SaaS, Customer Relationships, Customer Experience, Customer Success

Ep. 59 | Ken Hirsohn On Why Customer Training Must Be Fully Integrated With The Entire Customer Experience

A Podcast by Sarah E. Brown and Bill Cushard on Dec 22, 2017 5:48:46 AM

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Topics: Building Customer Training, Customer Experience

Ep. 53 | Nicolle Paradise of ADP Has a New Name for Customer Experience

A Podcast by Sarah E. Brown and Bill Cushard on Sep 28, 2017 12:44:39 PM

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Topics: Customer Success, Helping Sells, Customer Experience, nicole paradise

Ep. 41: Kia Puhm Wants You To End The Product-Sales-Customer Success-Support Tug Of War

A Podcast by Sarah E. Brown and Bill Cushard on Jun 9, 2017 9:20:04 AM

 

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Topics: #CustomerSuccess, Customer Experience, CX, Kia Puhm

Ep. 38 | Donna Weber Says You Can't Scale Customer Success Without Customer Education, And You Should Listen To Her

A Podcast by Sarah E. Brown and Bill Cushard on Apr 28, 2017 4:45:52 PM

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Topics: Customer Education, Customer Success, Customer Experience

Ep. 33 | Gainsight VP of Marketing Anthony Kennada Says Customer Experience Will Shape The Next Frontier Of B2B Customer Success

A Podcast by Sarah E. Brown and Bill Cushard on Feb 23, 2017 9:50:00 AM

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Topics: Customer Success, Customer Outcomes, SaaS, Customer Experience, Pulse, Gainsight

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